Operations Manager

Operations Manager

Join to apply for the Operations Manager role at EōS Fitness.

EōS Fitness is bold, upbeat, and motivating. We are not only focused on our fitness routines but also on creating a vibrant work environment. Like our members, our employees rise to challenges and handle them head on. Our core purpose is to create loyal, lifelong fans and exercise practitioners. Our core values are:
Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard To Win.

Overseeing the Service team and day‑to‑day tasks, the Operations Manager ensures operational excellence throughout the gym. Beyond greeting members and guests, they serve as the face of our commitment to exceptional service. Their responsibilities span customer service, revenue goal tracking, retail management, member fee compliance, facility inspections, and collaboration with sales, fitness, facilities, and marketing teams to enhance gym performance and uphold brand standards.

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well‑being.

• 2‑3 years of operations management experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3‑4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• Embraces our core values.

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Must be intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence to such policies and standard operating procedures.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from databases or email systems.
• Ability to bend routinely and repeatedly to lift more than 40 lbs.

Salary Pay Range: $58,686—$65,000 USD

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise—including supplements.
• Employee referral program.
• Daily Pay offered—access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, employee assistant program, and even pet insurance.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, please see the official policy documents.

EEO is The Law—information is available through the EEO Office. EōS Fitness participates in the government eVerify program. Please review the details of this program by contacting the Recruiting Help Line.