Planning Transformation Manager

Overview

Join our Support Center and be a pivotal resource to our field and distribution teams —where innovation, cross-functional collaboration, and career growth come together in an exciting environment!

Location
:
Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119

Schedule
:
Monday – Friday, Weekends as needed, 40-50 hours per week

Pay
: $120,000 - $140,000 salary

Job Type
:
Full-time, Part-time, Temporary/Contract

Benefits:

• Employee Discount
• Employer-Paid Life Insurance
• Flex Time Off
• Disability Insurance
• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• 401(k) with company match

• Transformation & Process Design
  • Assess current Planning processes, identify inefficiencies, and design scalable solutions.
  • Develop and implement standardized workflows across categories (Consumables, Tech, Fashion, Destinations).
  • Partner with Central Data to leverage analytics and automation for smarter, faster decisions.
• Change Leadership
  • Act as a change champion within Planning, building adoption plans for new systems, tools, and processes.
  • Support training, communication, and knowledge transfer to ensure seamless adoption.
  • Foster a culture of continuous improvement and accountability.
• Strategic Alignment
  • Align transformation initiatives with organizational priorities, ensuring Planning enables execution of growth, efficiency, and customer experience strategies.
  • Collaborate with cross-functional partners to ensure end-to-end integration of Planning with Buying, Supply Chain, and Store Operations.
• Project Management
  • Lead transformation projects from design to implementation, including timelines, resource management, and stakeholder engagement.
  • Monitor progress, measure outcomes, and report on key performance indicators.

• Bachelor’s degree in Business, Supply Chain, Operations, or related field;
  Master’s preferred.
• 5+ years of experience in Planning, Process Improvement, or Transformation roles (retail, travel retail, consumer goods, or logistics experience preferred).
• Proven track record leading cross-functional projects that improved efficiency or reduced costs.
• Strong analytical skills with ability to leverage data for decision-making.
• Skilled in change management and stakeholder engagement.
• Excellent communication and project management skills.

• Strategic thinker with strong execution skills.
• Ability to simplify complexity and drive clarity.
• Comfortable challenging the status quo while bringing others along.
• Results-driven with a customer-first mindset.
• Collaborative, adaptable, and solutions-oriented.

• Frequent sitting
• Limited standing, walking, climbing, crouching, bending, pushing, or pulling
• Limited travel or overnight
• Occasional travel or overnight
• Frequent travel or overnight; including international
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Lift 0-25 lbs.
• Use of fine motor hand functions

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.