Delivery Department Lead

Company Overview

We are a reputable and well-established vertically integrated cannabis dispensary based in Nevada, dedicated to providing high-quality cannabis products and exceptional customer experiences. As a growing industry leader, we are seeking a dynamic and experienced Delivery Department Manager to join our team and oversee our cannabis delivery operations. The successful candidate will play a critical role in ensuring the efficient and compliant delivery of our products to our valued customers throughout the state.

Delivery Department Lead

Las Vegas, Nevada (3 storefront locations)

The Delivery Department Lead is responsible for overseeing the end-to-end operations of our cannabis delivery services in compliance with state and local regulations. This role requires a hands‑on leader who can effectively manage a team, optimize delivery processes, and uphold our commitment to exceptional customer service. The ideal candidate will possess a deep understanding of the cannabis industry, logistics, compliance, and possess exceptional leadership and organizational skills.

• Work with the GM's to recruit, train, and manage a team of delivery drivers, ensuring they are motivated, skilled, and compliant with all company policies and regulations.
• Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement.

• Oversee day‑to‑day delivery operations, including managing onfleet, assisting with orders and manifesting (metrc), route planning, vehicle maintenance, and inventory management to ensure timely and efficient delivery services.
• Implement and enforce delivery procedures to maintain the highest level of safety, security, and customer satisfaction.
• Implement customer satisfaction calls to confirm delivery orders and make sure guests are satisfied and knowledgeable of our stores initiatives.

• Stay up-to-date with all relevant local and state cannabis regulations and ensure the delivery department's compliance with these laws.
• Collaborate with compliance officers to implement necessary changes in response to regulatory updates.

• Champion a customer‑centric culture and ensure delivery teams provide exceptional service to clients, promptly addressing any inquiries, concerns, or issues.
• Monitor customer feedback and implement improvements to enhance the overall delivery experience.

• Develop and analyze delivery department KPIs to measure performance and identify areas for improvement.
• Prepare regular reports for senior management, highlighting key metrics, achievements, and challenges.

• Minimum of 1 year of experience in logistics, delivery management, or a related role, with at least 1 year of experience in the cannabis industry.
• Experience with Metrc, Dutchie, OnFleet is a plus.
• Strong knowledge of Nevada cannabis regulations and a demonstrated ability to maintain compliance.
• Proven leadership skills with experience managing a team in a fast‑paced environment.
• Excellent communication, problem‑solving, and decision‑making skills.
• Proficient in using delivery management software and tracking systems.
• Must have a valid driver's license and clean driving record.
• Flexibility to work varying shifts, including weekends and holidays, as necessary.

If you are a highly motivated individual with a passion for the cannabis industry and a track record of successful delivery management, we encourage you to apply for the position of Delivery Department Lead. Please submit your resume and a compelling cover letter explaining your qualifications and interest in this role.