District Manager, Management

It's fun to work in a company where people truly BELIEVE in what they're doing!
* We're committed to bringing passion and customer focus to the business.
* The District Manager maintains a visible and active presence within the assigned district and oversees multi-unit convenience store operations to maximize sales, profitability, operational excellence, and brand consistency.
** Financial Performance & Operational Controls
*** Accountable for achieving the district’s financial operating plan, including sales, controllable costs, shrink, labor, and operating profit.
* Ensure operational systems and procedures are followed to control expenses, inventory, cash handling, lottery, and supplies.
* Drive short- and long-term sales goals through strategic planning and execution.
* Hold store management accountable for compliance with company systems related to expense control and inventory management.
* Audit pricing, promotions, voids, and waste; analyze trends and proactively implement corrective actions.
* Take decisive action to prevent and resolve inventory losses related to theft, vendor discrepancies, or accounting errors.
* Enforce labor budgets by store, aligned with established labor models, sales history, and current trends.
* Complete and analyze daily, weekly, and monthly reports to identify trends and opportunities for improvement.
** Marketing, Merchandising & Community Relations
*** Collaborate with the Marketing Department to achieve sales objectives, inventory turns, and promotional execution.
* Train and hold management teams accountable for implementing product launches and promotional calendars.
* Ensure merchandising standards, plan-o-grams, and brand presentation are consistently executed.
* Oversee in-store promotions and ensure a consistent company image across all materials and events.
* Communicate all marketing and promotional initiatives to Marketing prior to implementation.
* Conduct competitive gas and merchandise surveys, report findings to executive leadership.
* Foster positive community relationships strengthen brand reputation and local engagement.
** Communication & Field Leadership
*** Lead with honesty, integrity, and transparency always.
* Communicate effectively with store teams and leadership to ensure alignment and clarity.
* Build trust through open communication and consistent follow-through.
* Facilitate monthly meetings with store managers.
* Assist with hiring, onboarding, and staffing needs as required.
* Review weekly store rosters to eliminate ghost employees and ensure secure access controls.
* Partner with Human Resources to ensure disciplinary actions are fair, consistent, and properly documented prior to termination.
** Coaching, Development & Performance Management
*** Supervise, coach, and develop store managers through regular feedback and performance reviews.
* Ensure all performance evaluations and employee reviews are completed on time per company standards.
* Promote a positive leadership presence that reinforces morale, accountability, and professionalism.
* Focus on employee retention through development opportunities, mentoring, and recognition.
* Foster a leadership environment that ensures fair and consistent application of company policies.
* Add value through relationship-building, coaching, and hands-on leadership.
** Customer Service Excellence
*** Lead by example by greeting and engaging customers.
* Promote a respectful, courteous, and welcoming environment for guests and employees.
* Coach teams on effective complaint resolution and service recovery.
* Ensure strict compliance with all federal, state, and local laws regarding alcohol and tobacco sales.
* Respond to customer complaints within 24 hours and conduct timely investigations.
* Perform weekly store walks to verify cleanliness, procedural compliance, and service standards.
** Management & Leadership Responsibilities
*** Lead with urgency, purpose, and a hands-on management approach.
* Conduct a minimum of one PM inspection per store each month.
* Complete daily store visit checklists and submit findings to the Director of Operations.
* Monitor and report competitive activity.
* Exercise sound judgment and…