Design & Service Center Manager Summerlin

Join our Field Design & Service Center Team! Whether you are just starting your career or an experienced Jeweler, we have plenty of opportunities for your growth and success. Start as an Apprentice Jeweler completing administrative/clerical tasks and polishing jewelry, and work toward becoming a Bench Jeweler. We are also looking for candidates with knowledge of stone setting, sizing, polishing and jewelry repair.

Working with our team gives you the opportunity to advance from beginner to artisan in a unique promote-from-within environment.

Title: Design & Service Center (DSC) Manager

Reports To: DSCDistrict Manager

Reporting to this Position: Administrative Coordinator, Jewelers, Jeweler Apprentices

Job Summary:

The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager you’s an expert of all of them. Inthe DSC’s fast-paced, dynamic environment youexhibitcomposureas you learn from each new challenge. You build and inspireahigh-performing team of unique individuals who deliver the best repair journeyfor our customers.

You create a solid team by recruiting, hiring and having anamazingretention plan. You develop andimplementtraining sessions to improve performance and are responsible for mentoring, motivating and coaching your team.

The DSC Manager is responsible fora continuous workflow through the DSC by implementingstrategicproductionplans. Responsible for the maintenance, organization,cleanliness, and safetyof the DSC. Ensures that all customers have a wonderful repair journey with Signet by providing work with great quality when promised.

Strategizes and resolves customer and team member concerns.

Doesevaluationof team member performance and sets up action plans where needed to improve performance and holds theteam accountable, as well as yourself, to expectations. As manager, you overseeoperationsand drive core metricssuch as Quality,On-time delivery, First-Time-Right, Inventory, Audits andoverallprofitabilityby improving margins.

Additionalresponsibilitiesinclude supporting stores with repair sales, questions and possible visits to store locations for additional support. You may also be assigned additional tasksby the District Manager to support the district or partner on new initiatives.

• Follow Quality Control procedures on every job prior to delivery to stores by utilizing the5 critical check point process
• Provideestimatesback to stores within 24 hourson cost andturnaroundtime
• Order parts within 2 days of receiving a job
• Communicate to stores any discrepancies on jobsimmediatelywithin 24 hours
• Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours
• Review parts daily and delegate ordering task to Administrative Coordinator (AC), Apprentice or Jewelers, as assigned by the manager
• Do bi-weekly outreach to your store partners/managers to discuss wins and areas of opportunities
• Do same day Jared jobs to meet customers’ expectations
• Offer solutions and partnership as needed
• The recruiting and vetting of candidates to fill open positions
• Attend and participate in district meetings
• Visit local stores when time allows
• Perform the tasks and skillsets, minimum of B level jeweler
• Live Signet’s Core Values
• Other duties as assigned

• Oversees daily operations of the Design & Service Center
• Identifies supply needs and delegatesorderstoAC, Apprentice or Jewelers, as assigned by the manager
• Organizes jobs and distributes to production jewelers daily and throughout the day
• Identifies and prioritizes rush jobs and special orders
• Maintains control of supply…