Assistant Retreat Director

• Free uniforms
• Opportunity for advancement
• Paid time off

At Heights Wellness Retreat, we believe that every person
is an unstoppable force in their own life—and wellness is
the catalyst that makes that transformation possible. We're
not just a retreat; we’re a sanctuary where physical,
emotional, mental and spiritual well-being intersect.
Our Cloud 9 Experience is more than a promise—it’s a way
of life. And now, we're searching for a visionary Retreat
Director to lead our team and elevate every guest's journey.

• Serene and Tranquil Areas
• Best-in-the-industry heated and hydraulic massage tables
• Luxurious linens and high-quality products provided
• Innovated therapies – Halo Salt Therapy, Infrared Sauna,
  Cryotherapy, Lymphatic Drainage Technology and Red Light Therapy

• Personal and Career Development
• Comprehensive Leadership Training
• Beautiful Retreats
• Employee Discounts
• Digital Work Environment
• Competitive salary and bonus opportunities

Must be able to work varied hours, including weekends,
evenings, holidays, etc.

• Guide the day-to-day operations of the Retreat to ensure
  excellence in every touchpoint
• Lead, mentor, and empower a high-performing team of
  therapists, consultants, and support staff, creating a
  supportive and rejuvenating internal culture.
• Deliver operational excellence by ensuring consistent
  adherence to Height’s standards.
• Proactively recruit exceptional team members who align
  with our mission and culture.
• Lead all training and development for all retreat members.
• Implement strategic retention practices, including regular
  check-ins, growth plans, and performance recognition.
• Manage scheduling, performance, and guest relations with
  a focus on exceptional service and measurable wellness
  results.
• Champion the Cloud 9 experience by continuously
  inventing guest journeys through elevated touchpoints and
  wellness enhancements.
• Maintain seamless communication across departments to
  ensure every guest’s journey is personalized, purposeful,
  and unforgettable.
• Monitor KPIs, guest feedback, and operational data to
  optimize performance and guest satisfaction.
• Model excellence by setting the tone with gracious
  hospitality, intentional communication, and excellence in
  every interaction with guests and team members.
• Plan, prepare, and execute events to promote Heights
  Wellness in your area.
• Conduct the necessary marketing activities to drive
  leads.

• Lead and mentor therapists, consultants, and support staff,
  fostering a positive work culture.
• Ensure operational excellence and adherence to Heights'
  standards in daily retreat operations.
• Recruit and train team members, aligning with the retreat’s
  mission and culture.
• Familiarity with a branded or franchise environment is
  preferred.
• Implement retention strategies, including growth plans and
  performance recognition.
• Manage scheduling, performance, and guest relations, focusing
  on exceptional service.
• Innovate guest journeys and enhance wellness experiences.
• Proven success in recruiting and retaining service talent
  through strong leadership, organizational, and communication
  skills.
• Monitor KPIs and guest feedback to optimize performance
  and satisfaction.
• Develop sales contests and monitor metrics to help retreat
  meet sales goals.
• Conduct local marketing activities to drive leads and
  promote Heights Wellness.

At Heights Wellness Retreat, we believe wellness starts from
within—and that includes our team. We're more than just a spa;
we're a sanctuary dedicated to nurturing not only our guests'
journeys but our team members’ personal and professional
growth.

When you join Heights Wellness Retreat, you’re not just
starting a job—you’re joining a movement dedicated to lifting
others and yourself. Let us help you rise to your full potential.

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Success