Department Manager

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

In this role, you will oversee the department, ensuring projects are delivered on time, within budget, and to the highest customer satisfaction.

We need a versatile leader who's ready to wear many hats, stay flexible in a high‑volume, high‑pressure environment, and be willing to travel during training. You'll bring a strong customer service mindset, keep team morale high while holding customer service standards to the highest bar, and be driven to help this branch grow.

• Manage day-to-day operations of the department
• Managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit.
• Ensure that projects are completed timely, efficiently, below budget and to the satisfaction of our customers.
• Proactively address and manage customer interactions to ensure a positive experience, even when delivering difficult news.
• Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Will assist with hiring, training and developing new employees
• Other duties as assigned by manager

• Bachelor’s degree preferred
• Supervisory or managerial responsibilities with a company that fixes/repairs/installs equipment/products preferred
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must have the capability of managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit.
• Must possess valid driver’s license and good driving record

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.