Regional Property Manager

Ovation, a family-owned and privately held real estate firm with a 40-year track record, is a vertically integrated organization specializing in the development, construction, and management of residential properties. To date, Ovation has developed over 40 properties, comprising more than 12,000 apartment units, with an additional 4,000 units currently in development pipeline. The firm's multifamily portfolio includes 6,000 Class A units, 400 active adult units, 2,200 affordable senior units, and 2,000 units managed for third parties for a total of 10,600 units under management.

Committed to enhancing the lives of individuals, families, and communities, Ovation continues to expand its impact, one home at a time.

We are a dynamic and collaborative team dedicated to excellence and innovation. We value diversity and believe that it contributes to our success. We are committed to providing our employees with the tools, resources, and support they need to succeed in their roles.

The ideal candidate will have strong organizational skills and have an ability to accurately track and record cash flow. This candidate should have experience in maintaining a database of financial information and be able to recognize and solve any problems that may arise. Lastly, where appropriate this candidate will track 1099s and create a report with related information at year end.

The Regional Manager provides strategic leadership and operational oversight for an assigned portfolio of market-rate and affordable multifamily communities. This position is accountable for driving financial performance, operational excellence, resident satisfaction, and team member engagement while ensuring alignment with Ovation's organizational goals, policies, and standards.

As a key leader within the organization, the Regional Manager is responsible for developing high-performing teams, fostering a culture of accountability and continuous improvement, and implementing strategies that maximize property performance and long-term asset value.

Success in this role requires a balance of strategic thinking, financial acumen, operational expertise, and people-centered leadership. The Regional Manager serves as a trusted partner to onsite teams, senior leadership, and key stakeholders, ensuring communities consistently deliver exceptional results and experiences.

• Provide comprehensive oversight of an assigned portfolio of multifamily communities, ensuring operational efficiency, financial success, and adherence to Ovation's performance standards.
• Conduct regular, purposeful onsite visits to evaluate property operations, physical conditions, financial performance, market positioning, and overall community effectiveness.
• Analyze operational and financial performance indicators, identify opportunities for improvement, and develop actionable strategies to achieve established goals.
• Champion the successful implementation of company initiatives by communicating expectations, providing necessary resources, removing obstacles, and helping teams understand the purpose behind organizational changes.
• Ensure consistency in operational practices, policies, and procedures across the portfolio while recognizing the unique needs of individual communities.
• Partner with appropriate internal stakeholders and legal counsel to address property-related legal matters and ensure timely, appropriate resolution.
• Prepare and present comprehensive portfolio performance updates, highlighting key metrics, emerging trends, operational challenges, and strategic opportunities.
• Maintain a proactive approach to problem-solving, risk management, and continuous operational improvement.

• Foster a customer-centric culture that prioritizes exceptional experiences for residents, prospective residents, and business partners.
• Provide leadership and support in resolving escalated resident concerns, identifying recurring issues, and implementing sustainable solutions.
• Monitor resident satisfaction surveys, online reputation scores, and customer feedback to identify opportunities for service enhancements.
• Hold community teams accountable for delivering consistent, high-quality customer service across all resident and prospect touchpoints.
• Collaborate with Community Managers to develop and execute effective leasing, marketing, and resident retention strategies.
• Evaluate local market conditions,…