Director of Facilities & Maintenance

DRG is seeking a Director of Facilities & Maintenance to join our growing team!

The Director of Facilities & Maintenance is responsible for leading maintenance operations across all markets, ensuring the reliability, safety, and efficiency of all restaurant equipment and facilities. This role is critical to operational success, driving repair and maintenance (R&M) strategy, budgeting, and execution in support of restaurant performance.

This leader oversees internal maintenance teams and external vendor networks, balancing cost, speed, and quality of service across a distributed portfolio of QSR locations. The Director partners cross-functionally with Operations, Development, and Brand teams to support daily operations, remodels, and new restaurant builds.

This is a leadership role with 25–40% travel in the field across markets.

• Lead end-to-end maintenance operations across all markets, ensuring uptime and performance of restaurant equipment and facilities
• Develop and manage the annual R&M budget as part of the AOP process; monitor performance and drive adherence throughout the year
• Establish and optimize preventive maintenance programs to reduce downtime and extend asset lifecycle
• Drive decision-making on repair vs. replacement strategies using data, cost analysis, and operational impact

• Oversee work order management systems (e.g., Service Channel, Corrigo, or similar), ensuring efficient dispatch, tracking, and resolution
• Manage the balance between internal technicians and third-party vendors to optimize cost, response time, and quality
• Build and manage a scalable fleet strategy, including technician deployment, vendor utilization, and workload prioritization
• Monitor SLAs and performance metrics to ensure timely and consistent service delivery
• Lead national and regional vendor relationships, including sourcing, contract negotiation, and performance management
• Establish and enforce SLAs, KPIs, and service standards across all vendors
• Evaluate vendor performance using dashboards and reporting tools; drive continuous improvement and cost efficiencies

• Partner with Development and Construction teams to support new builds, remodels, and major capital projects
• Ensure all projects meet brand standards, timelines, and budget requirements
• Coordinate with contractors, engineers, and internal stakeholders to ensure successful execution
• Lead, coach, and develop a team of maintenance technicians and managers across multiple regions
• Drive a culture of accountability, safety, and continuous improvement
• Support recruiting, onboarding, and ongoing training initiatives
• Deliver technical and procedural training to field teams and operators

• Analyze maintenance data and KPIs to identify trends, improve performance, and reduce costs
• Generate and present reports to senior leadership on operational performance, risks, and opportunities
• Utilize data to drive strategic decisions and continuous process improvement

• Ensure rapid response to critical equipment failures and emergency situations
• Maintain compliance with all relevant mechanical, safety, and regulatory standards

Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Customer Focus - Dedicated to meeting the expectations and requirements of customers; gets first-hand customer information and uses it for improvements in…