Mgr, Field Operations

Current job opportunities are posted here as they become available.

Mitsubishi Electric US, Inc. is looking for a Field Operations Manager in the Las Vegas, Nevada area.

POSITION SUMMARY:

The basic function of this position is to oversee assigned territory field activities and personnel.

The essential functions of the position include, but are not limited to the following:

• Manage day-to-day operations, including service, repair, modernization, and new installation activities.
• Directly supervise field personnel and ensure adherence to company safety policies, procedures, quality standards, and customer service expectations.
• Act as the primary point of escalation for customer concerns, field issues, labor matters, project delays, and operational conflicts.
• Manage field activities to ensure business plan revenue, gross profit, labor efficiency, and customer satisfaction objectives are achieved.
• Support all office and warehouse activities, both MEUS/EED office/warehouse as well as coordination with outside warehouse locations as required.
• Manage customer relationships, maintenance accounts, contract renewals, open order opportunities, repair sales, and modernization opportunities within the assigned market.
• Prepare and present maintenance, repair, modernization, and open order proposals as required.
• Monitor financial performance including bookings, revenue, gross profit, operating expenses, labor hours, accounts receivable, and cash flow.
• Assist with collections activities and proactively work to minimize accounts receivable exposure.
• Plan, coordinate, and monitor field manpower, project schedules, service activities, and resource allocation.
• Conduct jobsite visits, site surveys, customer meetings, and field audits as necessary.
• Coordinate with sales, engineering, purchasing, logistics, accounting, service, and field personnel to ensure successful project execution.
• Ensure all projects meet established labor hours, quality, and customer satisfaction objectives.
• Support sales growth initiatives through customer development, relationship management, and identification of new business opportunities.
• Review contracts, maintenance agreements, proposals, escalations, and project documentation to protect company interests and maximize account retention.
• Ensure compliance with Corporate Governance, MEUS/EED operational policies, safety requirements, IIPP standards, and applicable regulatory requirements.
• Maintain accurate data and reporting through Salesforce, Total Service, HOS, EOP, and other company systems.
• Prepare reports, forecasts, and business updates as required by management.
• Maintain strong relationships with customers, consultants, contractors, suppliers, and other industry professionals.
• Effectively communicate and coordinate cross-functional activities to support overall market performance.
• Be willing to wear many hats and directly perform operational, sales, account management, project management, and field management responsibilities as required to support market growth and business objectives.
• Perform other job functions as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree, preferably in Business, Construction Management, or Engineering desired
• Valid driver’s license with acceptable driving record.
• Proven successful track record of managing field installation activities, or equivalent experience in training and supporting installation activities.
• Training in basic Microsoft Office skills to include Outlook, Word, PowerPoint, Excel, and Project.

The pay range for this position at commencement of employment is expected to be between $149,600 and $205,700/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and…