Director, Product Management; Digital Experiences

• Full-time
• work location:
  Hybrid

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary dataand analytics, our solutions are tailored for each step of our member's financial journey to include debt consolidation, personal loans, home equity loans, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch.

We put people first and treat them like humans, not account numbers.

The fintech industry is large and growing. Over $11T in home equity is sitting untapped across US homeowners - most haven’t borrowed against it yet, while personal loan balances just hit a record $276Bn from four years in a row of growth, with no signs of slowing. Consumers continue to face mounting debt. Credit card delinquencies are up 38%, leading to more demand for debt relief services.

Achieve continues to support members and meet them wherever they are on their journey. Since 2002, Achieve has grown into one of the largest private consumer fintech unicorns in the U.S., with over $57B in enrollments for our industry-leading, tech-enabled debt resolution services business, and over $16Bn in personal and home loans originations.

Achieve is seeking an innovative, talented Director, Product Management to spearhead the digital acquisition and service experiences for our acquisition & loan servicing flows across all Achieve Lending product lines. This is a high-visibility, Player/Coach position with leadership responsibilities for a team of PMs. You will refine and execute on the overarching digital experience vision, while maintaining the technical depth and hands-on drive required to step directly into the engineering, data, user research, and product squads and drive execution when complex delivery challenges arise.

What You’ll Do

• Refine Strategic Vision for Digital
  
  Experience:
  
  multi Own the long-term vision, strategy and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across all Achieve Lending Products (Personal Loans and HELOCs), including integration of AI agents and tools.
• High-leverage Execution as Player/Coach: Lead multi-functional product squads at a strategic level while staying close enough to architecture, backlog, and technical specs to step in as a hands-on technical product leader during critical delivery phases.
• Design Integrated Acquisition, Origination, & Servicing Journeys: Standardize and unify digital onboarding, origination, automated decisioning, document collection, and post-origination servicing into a seamless, high-conversion experience, while ensuring a seamless transition between consumer self-serve and human assisted experiences.
• Optimize Funnel & Retention Metrics: Relentlessly analyze user behavior and funnel metrics to drive conversion, self-service loan management, and referrals and cross-sell/refinancing opportunities.
• Personalize Consumer Engagement: Drive full funnel conversion by expanding omnichannel tools to engage consumers however they prefer to be engaged, including AI tools and integrations.
• Lead
  
  Cross-Functional Collaboration:
  
  Partner with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales and Operations to deliver scalable, compliant products on time.
• Grow Capability & Bench Strength: Coach, mentor, and develop a team of Product Managers, establishing clear career pathways and elevated execution standards across the department.

What You’ll Bring

• Experience: 10+ years of proven product management experience delivering complex, consumer-facing…