Commercial Plumbing Service Manager

Commercial Plumbing Service Manager

Location:

Las Vegas, NVJob Type: Full-Time Department:
Service & Maintenance Pay Range: $80,000.00 - $ annualized salary, DOE Position Overview We are seeking an experienced and results-driven Commercial Plumbing Service Manager to oversee our service department operations. In this role, you will lead a team of commercial plumbing technicians, partner closely with the dispatch team, maintain client relationships, ensure fleet safety, required skill training, and enforce high standards of accountability.

Key Responsibilities Team Leadership & Tech Accountability Lead, mentor, and evaluate a team of commercial service plumbers.

Set clear performance expectations and hold field technicians accountable for job quality, attendance, paperwork completion, and billable hour goals.

Monitor key performance indicators (KPIs) including technician billable hours, customer satisfaction ratings, callback rates, and job profit margins.

Conduct regular technical training sessions, safety toolbox talks, and unannounced spot audits on active job sites.

Dispatch Coordination & Tech Assignment Partner directly with the Dispatch team to review daily/weekly schedules, optimize technician routing, and reassign jobs based on skill requirements and job urgency.

Utilize Build Ops to monitor technician status in real time, minimize travel/idle time, and ensure rapid response times for commercial plumbing emergencies.

Serve as the primary technical escalation point for dispatchers and field technicians encountering complex site conditions.

Client Communications & Account Management Serve as the primary client point of contact for service agreements, job status updates, and site escalations.

Proactively communicate with commercial clients regarding schedule changes, job scopes, and change orders.

Conduct post-job follow-ups to ensure complete client satisfaction and resolve work quality disputes promptly.

Fleet Management & Vehicle Inspections Oversee the plumbing service vehicle fleet, ensuring all trucks are clean, organized, and properly stocked with inventory.

Implement and enforce routine vehicle inspection and safety equipment audits.

Ensure driver compliance with company vehicle policies, GPS tracking standards, and road safety regulations.

Time Tracking, Payroll & Operations Review and approve daily technician timesheets.

Audit drive time, job clock-ins/outs, break times, and overtime to ensure accurate job costing and payroll processing.

Prepare accurate estimates, proposals, and material orders for commercial plumbing repairs and maintenance contracts.

Qualifications & Skills

Experience:

5+ years of hands-on commercial plumbing experience, and preferred 2–3 years in a management or supervisory role.

Software Proficiency:
Hands-on experience with Build Ops or similar FSM platforms, Service Channel, Corrigo, and other customer work order software.

Technical Mastery:
In-depth knowledge of commercial plumbing systems, backflow prev enters, grease traps, boiler systems, and local building codes.

Communication & Leadership:
Strong interpersonal skills for client negotiation, dispatch collaboration, and team leadership.

Recommended Certifications & Licenses Journeyman Plumber License — Minimum Requirement Valid Driver’s License with a clean driving record

Able to obtain within 60 days of acceptance OSHA 30-Hour Construction Certification Backflow Prevention Testing & Assembly Certification Compensation & Benefits Competitive base salary

Health, dental, and vision insurance
401(k) retirement plan with company match

Company vehicle + gas card

Paid time off (PTO) and paid holidays

All offers of employment are contingent upon the candidate successfully passing all pre-employment screens and completing all required onboarding documents including the online application.