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Las Vegas, Nv - Commercial Plumbing Manager
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-10-21
Listing for:
Silver State
Full Time
position Listed on 2026-10-21
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
Start Date 10/15/2026## Overview Salary Range $80,000.00 - $ Salary/year
Level
Experienced## Description Commercial Plumbing Service Manager
Location:
Las Vegas, NVJob Type: Full-Time Department:
Service & Maintenance Pay Range: $80,000.00 - $ annualized salary, DOE Position Overview We are seeking an experienced and results-driven Commercial Plumbing Service Manager to oversee our service department operations. In this role, you will lead a team of commercial plumbing technicians, partner closely with the dispatch team, maintain client relationships, ensure fleet safety, required skill training, and enforce high standards of accountability.
Key Responsibilities Team Leadership & Tech Accountability
* Lead, mentor, and evaluate a team of commercial service plumbers.
* Set clear performance expectations and hold field technicians accountable for job quality, attendance, paperwork completion, and billable hour goals.
* Monitor key performance indicators (KPIs) including technician billable hours, customer satisfaction ratings, callback rates, and job profit margins.
* Conduct regular technical training sessions, safety toolbox talks, and unannounced spot audits on active job sites.
Dispatch Coordination & Tech Assignment
* Partner directly with the Dispatch team to review daily/weekly schedules, optimize technician routing, and reassign jobs based on skill requirements and job urgency.
* Utilize Build Ops to monitor technician status in real time, minimize travel/idle time, and ensure rapid response times for commercial plumbing emergencies.
* Serve as the primary technical escalation point for dispatchers and field technicians encountering complex site conditions.
Client Communications & Account Management
* Serve as the primary client point of contact for service agreements, job status updates, and site escalations.
* Proactively communicate with commercial clients regarding schedule changes, job scopes, and change orders.
* Conduct post-job follow-ups to ensure complete client satisfaction and resolve work quality disputes promptly.
Fleet Management & Vehicle Inspections
* Oversee the plumbing service vehicle fleet, ensuring all trucks are clean, organized, and properly stocked with inventory.
* Implement and enforce routine vehicle inspection and safety equipment audits.
* Ensure driver compliance with company vehicle policies, GPS tracking standards, and road safety regulations.
Time Tracking, Payroll & Operations
* Review and approve daily technician timesheets.
* Audit drive time, job clock-ins/outs, break times, and overtime to ensure accurate job costing and payroll processing.
* Prepare accurate estimates, proposals, and material orders for commercial plumbing repairs and maintenance contracts.## Qualifications
Qualifications & Skills
* Experience:
5+ years of hands-on commercial plumbing experience, and preferred 2–3 years in a management or supervisory role.
* Software Proficiency:
Hands-on experience with Build Ops or similar FSM platforms, Service Channel, Corrigo, and other customer work order software.
* Technical Mastery:
In-depth knowledge of commercial plumbing systems, backflow prev enters, grease traps, boiler systems, and local building codes.
* Communication & Leadership:
Strong interpersonal skills for client negotiation, dispatch collaboration, and team leadership.
Recommended Certifications & Licenses
* Journeyman Plumber License — Minimum Requirement
* Valid Driver’s License with a clean driving record
* Able to obtain within 60 days of acceptance
* OSHA 30-Hour Construction Certification
* Backflow Prevention Testing & Assembly Certification Compensation & Benefits
* Competitive base salary
* Health, dental, and vision insurance
* 401(k) retirement plan with company match
* Company vehicle + gas card
* Paid time off (PTO) and paid holidays
All offers of employment are contingent upon the candidate successfully passing all pre-employment screens and completing all required onboarding documents including the online application.
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