Program Manager

About the Role The Program Manager oversees the daily operations, staff, and service delivery of a U.S.VETS site. This role ensures programs operate effectively, meet contractual and regulatory requirements, and deliver high-quality services to veterans experiencing homelessness and their families. The Program Manager leads program teams, monitors outcomes and budgets, strengthens community partnerships, and supports veterans in achieving housing stability and greater independence.

What You’ll DoProgram Leadership & Operations Oversee daily operations across site programs, ensuring effective service delivery and alignment with organizational goals.

Supervise program coordinators and other program leadership staff, including hiring, coaching, performance management, and staff development.

Monitor program outcomes, staffing levels, budgets, and resource needs.

Promote a safe, supportive, and therapeutic environment for veterans and families.

Facilitate team meetings, review timesheets, and provide guidance on program operations and staff performance.

Veteran Services & Community Partnerships Oversee service delivery across case management, housing, workforce development, outreach, and residential programs.

Provide support with crisis intervention, case consultation, and conflict resolution as needed.

Coordinate with clinical, facilities, and operations teams to support integrated services and site needs.

Maintain relationships with the Department of Veterans Affairs (VA), Continuum of Care, funders, landlords, and community organizations.

Represent U.S.VETS in community meetings, collaborative initiatives, and partner engagements.

Compliance & Administration Ensure compliance with applicable federal, state, and local regulations, grant requirements, and funding standards.

Oversee program documentation, data accuracy, reporting, audits, and required records.

Support the development and implementation of policies, procedures, and client forms.

Participate in national program meetings and organization-wide initiatives.

Site & Resource Management Coordinate facility needs, maintenance requests, site readiness, and emergency preparedness.

Monitor program inventory, supplies, vehicle usage, and food service operations.

Partner with the Executive Director to identify program needs, improvement opportunities, and potential service expansions.

Lead special projects and continuous improvement initiatives to strengthen program effectivenes

What You Bring Bachelor’s degree in Social Work, Public Administration, Nonprofit Management, or a related field.

Equivalent experience may substitute for the degree through one of the following:20 years of military service.

Five years in a management role at U.S.VETS.Seven years of management experience at a veteran-serving organization.

At least two years of experience in program management, staff supervision, and budget oversight.

Experience serving veterans, individuals experiencing homelessness, or other high-need populations.

Strong leadership, decision-making, conflict resolution, and problem-solving skills.

Excellent written and verbal communication skills.

Proficiency in Microsoft Office.

Valid driver’s license and ability to meet organizational insurance requirements.

Preferred Qualifications Master’s degree in Social Work, Public Administration, Nonprofit Management, or a related field.

Experience overseeing multiple programs, residential services, grant-funded programs, or nonprofit operations.

Work Environment This position operates in a residential and community-based setting serving veterans with complex needs. Responsibilities may include crisis response, site walkthroughs, and participation in community meetings.

About U.S.VETSU.S.VETS is the nation’s largest nonprofit provider of services for veterans experiencing or at risk of homelessness. Our mission is to end and prevent veteran homelessness by empowering veterans and their families through housing, comprehensive services, and advocacy.