NPHY Community Resource Coordinator

Description

POSITION TITLE:

NPHY Community Resource Coordinator

Part-Time Position, Non-Exempt

Director of Programs

Starting Hourly Rate $18.00, commensurate with experience and education

Nevada Partnership for Homeless Youth (NPHY) is the most comprehensive service provider for the thousands of young people experiencing homelessness in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY’s programs stabilize homeless teens’ lives, meeting their immediate needs and providing a safe, supportive environment and a path to self‑sufficiency.

Strengthening and complementing our high‑quality direct services, NPHY is dedicated to advocating for this population and serves as a leader in systems‑level efforts to eliminate homelessness among all Nevada’s youth.

NPHY offers a positive, mission‑driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like‑minded and love what they do.

In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY family create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly training to better equip our staff with up‑to‑date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs.

NPHY doesn’t just accept diversity—we celebrate it, support it, and thrive on it for the benefit of our employees, clients, programs, and community. NPHY is proud to be an Equal Opportunity workplace. NPHY is dedicated to maintaining a welcoming, respectful, and supportive workplace where every employee, volunteer, and client feels valued. We seek to build a team that reflects the communities we serve and the young people whose lives we aim to change for the better.

The Community Resource Coordinator serves as the first point of contact for youth, visitors, and partners at the Harbor Juvenile Assessment Center. As the “face of NPHY,” this role is essential in creating a welcoming, professional, and trauma‑informed environment. The position requires outstanding customer service skills, flexibility in a fast‑paced environment, and strong organizational abilities.

The Community Resource Coordinator supports youth and visitors by completing intakes, routing to the appropriate staff or services, providing community referrals, managing incoming calls, ensuring accurate and timely data entry and record‑keeping, and embodying NPHY’s professionalism and care at all times. This position requires cultural sensitivity, patience, and the ability to maintain composure and problem‑solving skills in dynamic situations.

• Serve as the first point of contact and welcoming face of NPHY, providing excellent customer service to all youth, families, visitors, and community partners.
• Answer and route phone calls, respond to inquiries, and ensure messages are communicated promptly and accurately.
• Maintain a professional, organized, and resource‑rich workspace.
• Represent NPHY with professionalism and integrity in all in‑person, phone, and electronic communications.

• Welcome youth & families and conduct intake assessments ensuring accurate data capture in HMIS and agency systems.
• Connect youth to appropriate internal services (case management, programs, resources, etc.) and external community partners, either directly or by Harbor staff.
• Maintain updated knowledge of available services and resources to provide accurate and timely referrals.
• Maintain and update resource/referral information to ensure staff and youth have access to current opportunities.