Client Services Case Manager

About Catholic Charities of Southern Nevada

Since 1941, the mission of Catholic Charities of Southern Nevada has been to serve those in need — the most vulnerable — regardless of race, religion or creed. This leading community resource offers help and hope with dignity as it strives to meet the diverse needs of men, women and children in Southern Nevada. Through the generosity of foundations, grants, organizations and individual donors, Catholic Charities operates 16 programs providing support to more than 4,500 people daily and encompassing four core areas:
Family Services, Food Services, Immigration and Refugee Services and Homeless and Housing Services. Catholic Charities also operates the largest Meals on Wheels program and Emergency Shelter Services in Southern Nevada. For additional information, please visit

The Client Services Case Manager I is responsible for greeting all clients and visitors in a professional and courteous manner while initiating the process for receiving Client Services resources. The Client Services Case Manager I will work closely with clients to provide support, resources and referrals. They will also work closely with Case Manager II and above to facilitate case management services including supportive and administrative tasks.

The primary clients served by this position are chronically homeless men, women and families seeking supportive services.

• Provide resources and referrals to clients requesting community services.
• Direct clients to locations throughout the Catholic Charities campus based on basic knowledge of CCSN programs.
• Enter clients into the CCSN Case Management system (database) for tracking services.
• Answer incoming calls in timely, polite and professional manner and assist them in what they need.
• Enter data into HMIS/Clarity systems. Print Clarity cards for clients.
• Flag clients as requested by Case Managers and other CCSN staff.
• Accurately document case notes in a professional manner.
• Maintain client files.
• Assist with facilitation of education, orientation, departmental needs.
• Sort and organize donations for distribution.
• Protect all confidential information, Agency property and electronic data. Comply with safety rules.
• Other related duties as directed.

• Possess excellent oral and written communication skills. Ability to work well with people of different nationalities and languages.
• Ability to work in fast pace environment and handle stressful situations effectively.
• Must be able to operate a multi-line phone.
• Sound judgment to ability to work autonomously with minimal supervision.
• Prioritize work and meet necessary deadlines.
• Proficiency in computers and software including Microsoft Office. Ability to use multiple databases.

• High School Diploma or equivalent and one year experience in office setting, or equivalent combination of education and experience.
• Bilingual in English and Spanish is preferred.
• Flexible schedule to work after hours and weekends, as/if necessary.

• Primarily works in office environment, but may also work throughout the agency and off site.
• Ability to push and pull donation bins weighing up to 50 lbs.
• Ability to communicate with clients, volunteers, and co-workers.
• Ability to operate and use office equipment, especially computer, keyboard and mouse.
• Ability to continuously sit and/or stand. Ability to climb stairs as needed.
• May occasionally lift up to 35 pounds.

This position pays $18.50 per hour.

Catholic Charities of Southern Nevada offers an excellent benefits package, including insurance benefits, paid time off, and retirement plan.

CCSN is a drug free and equal opportunity employer. All employees must successfully complete a drug test and background check prior to employment.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Non-profit Organizations