Clinical Nurse Navigator SSL Lead

Trusted Ally Home Care (TAHC) is a growing multi-state home care agency that specializes in providing nursing and home health aide services to nuclear‑exposed employees in the comfort of their homes. TAHC has been serving families and loved ones since 2010. After witnessing the impact that quality home care services brought to her great‑grandfather's life, our co‑founder Candace Honeywell was determined to bring the same level of care to everyone we serve.

Together, with co‑founder Alexander Page, they are committed to driving positive change in home health care.

• Passion to Serve
• Be Your Best
• Bring Your Best
• Do the Right Thing
• Do What it Takes

The RN Nurse Navigator is a specialized clinical resource nurse dedicated to Trusted Ally Home Care's Skilled Service Line (SSL). The primary purpose of this role is to maximize clinically appropriate utilization of authorized SSL opportunity hours through direct patient visits, proactive opportunity identification, nurse education, and coordination with Clinical and Scheduling teams. This position does not maintain a traditional SCM caseload;

its focus is SSL execution, training, and capture of available nursing hours that may otherwise go unutilized.

Complete SSL nursing visits across assigned patients and markets using available authorized nursing hours. Function as a flexible RN resource to fill clinically appropriate SSL opportunities, support continuity of care, and reduce unused nursing capacity.

Proactively identify open, available, or underutilized SSL nursing hours and work with Scheduling and Clinical leadership to convert those opportunities into completed visits. Maintain consistent visibility into remaining opportunity hours and barriers to utilization.

Train, coach, and support RNs on the SSL model, visit expectations, clinical workflows, documentation standards, and IGEA requirements. Provide hands‑on education and reinforcement to build field nurse competency and confidence in SSL delivery.

Complete timely, accurate, and compliant documentation for all Nurse Navigator visits and reinforce SSL documentation standards with field nurses. Identify recurring documentation, workflow, or clinical quality gaps and elevate trends for education and process improvement.

Partner with SCMs, DON/RDON leadership, Scheduling, and Clinical Operations to remove barriers preventing authorized SSL hours from being delivered. Track and communicate opportunity hours identified, hours scheduled, visits completed, hours captured, and remaining opportunities.

• Complete SSL visits in accordance with the patient plan of care, authorization, physician orders, TAHC policy, and applicable regulatory requirements.
• Review assigned SSL opportunity data and prioritize available hours that can be safely and appropriately utilized.
• Coordinate with Scheduling to convert identified opportunity hours into patient visits as quickly and consistently as possible.
• Engage patients and families to support understanding, acceptance, and continuity of SSL nursing services when additional authorized hours are available and clinically appropriate.
• Provide SSL orientation, ride‑along support, competency reinforcement, and ongoing coaching for field RNs.
• Ensure IGEA and all required SSL documentation is completed accurately and within established timelines.
• Identify utilization barriers including patient availability, staffing, scheduling, training, documentation, or workflow issues and…