Retail Supervisor, Alaia

POSITION OVERVIEW

We are looking for a friendly and customer-focused individual to join our team as a Sales Supervisor in our retail store, Alaia. As the Alaia Supervisor, you will be the face of our brand, responsible for providing excellent customer service and assisting shoppers in finding the right products for their needs, while also supporting team members with customer issues and maintaining an exceptional service environment.

Your engaging personality, product knowledge, and sales skills will contribute to creating a positive shopping experience for our customers while driving sales and achieving store targets. You will ensure all policies and procedures are adhered to and uphold a professional selling culture.

The following and other duties may be assigned as necessary:

• Greet and welcome customers as they enter the store, offering assistance and answering any inquiries they may have
• Actively listen to customers' needs and provide product recommendations based on their preferences and requirements
• Engage customers in product demonstrations and explanations, highlighting features and benefits to encourage purchase decisions
• Maintain a comprehensive understanding of our product range and stay up-to-date with new arrivals and promotions
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system
• Handle cash and card transactions, issue receipts, and process exchanges or returns.
• Assist with merchandising tasks, including restocking shelves, arranging displays, and maintaining a tidy and organized store environment
• Ensure products are properly tagged with pricing and promotions
• Build rapport with customers to foster loyalty and repeat business
• Follow up with customers after their purchase to ensure satisfaction and address any concerns
• Collaborate with team members and store management to achieve store targets and objectives
• Assist in inventory management tasks, such as conducting stock counts and restocking inventory
• Participate in product knowledge training sessions to enhance expertise and sales skills
• Stay informed about industry trends and competitor products
• Adhere to store security measures and assist in loss prevention efforts to minimize theft and shrinkage
• Ensure all team members are providing excellent service according to service standards and expectations
• Ensure all policy and procedures are being upheld and executed consistently
• Maintain a team environment of selling integrity and service through leading by example
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent (some college education preferred)
• One (1) year of luxury retail sales in a commission environment preferred
• Previous retail supervisor or customer service supervisor experience is preferred
• Strong interpersonal and communication skills to interact with customers, team members and managers effectively
• Enthusiastic and friendly personality with a customer-centric approach
• Comfortable providing feedback to team members that supports a professional and productive selling environment
• Ability to work as part of a team and take initiative, problem solve, work independent of direct supervision.
• Ability to perform basic math functions such as addition, subtraction, multiplication and division
• Excellent organizational skills and attention to detail
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

This position does not have supervisory responsibilities.

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company.

By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written…