Sales Support Associate II

Coach – Global Fashion House

Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio, committed to innovation and inclusivity.

An integral part of store success, delivering excellent customer service at the cash wrap and a well‑maintained sales floor. Accurate navigation through product flow from receipt to sale.

• CASH WRAP
  Greeting customers, offering name, engaging naturally, reading cues, capturing email/name (as permitted by law), operating POS accurately, organizing wrap, suggesting add‑ons and gift cards, handling cash and POS media in compliance with policy, thanking customers and encouraging return, representing Coach brand.
• STOCKROOM/WAREHOUSE
  Receiving shipments and transfers, alerting management of new product, scanning cartons, communicating discrepancies, processing according to standards, cleaning and organising stockroom, managing stock levels, conducting cycle counts and inventory counts, maintaining loss prevention standards.
• SALES FLOOR
  Analyzing floor for replenishment, replenishing and executing visual merchandising, supporting floor activities, communicating product information, responding to customer requests, maintaining housekeeping standards.

• Drive for Results – consistently exceeds goals, bottom‑line oriented.
• Customer Focus – dedicated to meeting customer expectations, building trust.
• Creativity – generates unique ideas, original insights.
• Interpersonal Savvy – builds rapport, manages high‑tension situations.
• Learning on the Fly – quick learner, adaptable to change.
• Perseverance – diligent, persists through setbacks.
• Dealing with Ambiguity – acts without full picture, handles risk.

• Experience:
  
  1–3 years retail (cashier/stock or sales), preferably luxury environment.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Cash register systems, basic computer skills, mobile POS, walkie‑talkie, price/product sheet reading.
• Physical:
  Fast pace work, ability to lift up to 25 lbs regularly, up to 50 lbs occasionally, climbing, bending, kneeling.
• Schedule:
  
  Flexible; nights, weekends, holidays, peak days (e.g., Thanksgiving, Memorial Day, Christmas Eve).

Base pay range: $15.00 to $19.50 per hour (minimum wage compliance per law).

Benefits:
Medical, Dental, Vision insurance; 401(k);
Paid paternity/maternity leave;
Commuter benefits;
Disability insurance;
Tuition assistance.

Tapestry, Inc. is an equal‑opportunity employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, race, ethnicity, disability, and any other protected basis.