Retail Store Manager

Position

Retail Store Manager – join our Team!

$20.75 to $23.75 per hour

In addition to the hourly rate our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Manager's total yearly income.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Access to withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: one week after six months, additional week after one year, two weeks on each anniversary thereafter (adjusted for state/local requirements). 120 hours after five years.
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts from day one.
• Tuition Reimbursement with First Cash Education — up to $2,000 per year for full-time employees meeting requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401(k) program after six months of employment.
• Access to First Cash Pet Insurance.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager will lead, coach, and develop store employees, recruit and retain top talent, and be responsible for maximizing financial goals and managing Customer Relations / Customer Satisfaction.

Leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment. The Store Manager will analyze financial statements to ensure goals are met and adjust as necessary.

The Store Manager commits to asset protection through inventory control, following policies and procedures, and securing customer loans. With internal and external marketing tools, promote our business and target new customer acquisitions. All employees work with jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers a competitive wage plus a bonus based on store performance. Actual pay will be based on location, qualifications, and experience. This position reports to the area’s District Manager.

This is a representative list of general duties and is not all-inclusive; other duties may be assigned as needed.

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues.
• Monitor and assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent through prescribed channels.
• Open and close the store, count cash drawers and merchandise, and follow procedures to protect assets.
• Ensure asset protection through inventory control and loan documentation.
• Administer store processes including inventory, loan management, merchandising, store systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet/exceed First Cash standards.
• Monitor loan qualification and buying processes for value and integrity of loans.
• Complete assigned self-development tasks and training.
• Communicate clearly with employees about mission and profit objectives.
• Remain up-to-date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Demonstrated ability to supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist customers in exterior areas or retrieve products stored externally.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Abil…