Shift Supervisor; Retail

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Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:
Collaborative Creativity:
We believe the act of creating together amplifies possibilities. Provocative Playfulness:
We celebrate the unexpected because it is the doorway to discovery. Outsiders Welcome:
We are all outsiders at heart, and we create space for everyone to feel like they belong. Authentic Compassion:
We are “kind punks” - supportive to each other and standing up for what we believe in. Audacious Courage:
We have the courage to radically reinvent ourselves to push the boundaries of art.

(On-Site) Las Vegas, Nevada

The deadline for submitting applications for this position is October 30, 2026. Meow Wolf reserves the right to extend this deadline if needed.

At Meow Wolf, our Shift Supervisors are critical frontline leaders who ensure the daily magic runs smoothly. Reporting to the Retail Manager, the Retail Shift Supervisor assists in ensuring the business success of the retail department, and will assist all departments as Manager on Duty (MOD). They act as a key connector between departments, provide onsite leadership support to team members, and uphold safety, guest experience, and Meow Wolf values.

Responsibilities include supervision of retail team members, provide coaching and corrective actions, and ensure daily profitability of retail operations and revenue goals.

• Carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Support and complete daily retail responsibilities including: opening and closing procedures, monitor team attendance/staffing levels, restocking, inventory control, loss prevention, uphold company policies and procedures, and task assignment to team members.
• Serve as the Manager on Duty (MOD), acting as a visible and engaged supervisor who ensures safety, operational flow, and a high-quality guest experience throughout the exhibition.
• Provide on-the-floor coaching and issue corrective actions.
• Support team members, promote teamwork, ensure accountability, and provide guest-first service.
• Respond to operational issues, guest escalations, and minor emergencies, escalating when appropriate and handling sensitive matters with discretion and confidentiality.
• Using direction provided by the Retail Manager, monitor and effectively adjust hourly labor usage, staff breaks, and shift transitions to align with daily staffing plans and guest volume. Adjust coverage as needed in real time.
• Maintain a clean, organized, and fully operational environment by overseeing exhibit readiness, cleanliness, lighting, sound, and general functionality.
• Support frontline operations by jumping in to assist with retail coverage and sales.
• Support BOH retail operations, including shipping and invoicing guest orders.
• Receive, unload, stock, and manage inventory levels to ensure smooth shift operations.
• Enforce POS procedures and assist with end-of-day reporting and reconciliation.
• Document and communicate shift updates, incidents,…