Account Manager

The Account Manager (AM) is responsible forthe customer’s experience with Moss, account revenue and profitability, and project administration for assigned accounts. The AM specifies the Moss products and custom solutions that meet the customer’s requirements. This customer-focused position responds to customer inquiriesasthe contact between the customer and any other areas of Moss the customer needsassistancefrom. As the primary “in house” contact, the AMis responsible forprovidingsolutionsdesign, price quote administration.

Additionally, they are accountable for opportunity management, growing revenue with the assigned accounts, and project management.

• Manages price quote administration by qualifying new opportunities to createaccurateand comprehensive price quotes.
• Facilitates meetings with internal resources for opportunity kick-off,estimating, and solution design.
• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines.
• Collects information needed to createan accurate and complete work order acknowledgement which, when approved by the customer, creates the basis for the work order.
• With the help of the Project Coordinator,manages the customer approval processto ensure that the customer is aware of the lead times, art file requirements, deadlines, and applicable rush fees.
• Ensures all commercial sign-offsfrom the customer are in place, including purchase orders,change orders, and submittals.
• Facilitates Moss Customer Portal transactions and customer adoption, when applicable.
• Answers questions from Moss Operations departments to ensure that the product meets customer expectations.
• Performs account and contact maintenance in Moss Operating System and Salesforce.
• Proactively manages opportunities andmaintainsup-to-date information for sales forecasting.
• Works closely with salespeople to manage assigned accounts
• Meets or exceeds sales plans for assigned accounts and geographical territory.
• Oversees assigned projects frominitialopportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing. Keeping all departments touching the project advised of status.
• Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OS.
• Supports finances, when necessary, to help collect outstanding payments.
• Understand Moss’s in-house and out-sourced capabilities and know the step-by-step detailsrequiredto deliver a successful project.
• Accurate order entry and order administration
• Account level growth
• Response timeto customers
• Maintain high customer satisfaction
• Four-year college degree from an accredited institution or equivalent related job experience
• Outstanding oral and written communication skills both with internal team members and external customers and prospects
• Five to seven years of project management or customer service experience in fast-paced, high demand,high quality environment
• PCproficiencywith Microsoft Office
• Project Management Professional (PMP) certification preferred
• Experience reading blueprints and design decks preferred
• Experience with Salesforce preferred

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)