Coordinator - Membership Services

The Henderson Silver Knights are seeking a Coordinator, Membership Services, who will serve as a key relationship builder for Foley Entertainment Group’s (FEG) Henderson Silver Knights (HSK) and Vegas Knight Hawks (VKH). This position combines sales and service to deliver exceptional member experiences, strengthen long-term relationships, and drive revenue growth through renewals, upgrades, and referrals. The ideal candidate is passionate about creating unforgettable fan experiences while meeting and exceeding business objectives.

• Drive membership retention, satisfaction, and revenue growth for HSK and VKH.
• Serve as the primary liaison for Season Ticket Members, fostering strong, personalized relationships.
• Contribute to the overall success of the Ticketing department through proactive communication, creative engagement, and excellent service delivery.
• Represent FEG’s commitment to excellence during all home games, events, and member interactions.

• Retention & Renewals: Achieve annual retention and revenue goals by providing outstanding service and delivering value-driven renewal experiences.
• Relationship Building: Develop and maintain strong, authentic relationships with assigned accounts through proactive communication, including in-person meetings, calls, emails, and personalized touchpoints.
• Member
  
  Experience:
  
  Serve as the trusted advisor for Season Ticket Members, resolving issues quickly while anticipating and addressing future needs.
• Data & Reporting: Maintain accurate, timely account information within CRM and ticketing systems.
• Events & Engagement: Assist in planning and executing member events such as skating sessions, happy hours, viewing parties, and focus groups, including invitation management, RSVP tracking, and on-site event support.
• Game Day Responsibilities: Represent the organization at all HSK and VKH home games and select events, assisting with member engagement and service needs.
• Outreach: Conduct 40–50 proactive outbound calls daily to strengthen relationships and drive engagement.

• Education: Bachelor’s degree in business, sales, marketing, sports management, or related field (required).
• Experience: Minimum 1–2 years of ticket sales or service experience, preferably within professional or collegiate sports.
• Communication: Excellent verbal and written communication skills with the ability to engage confidently with diverse audiences.
• Problem-Solving: Strong critical thinking skills with a focus on resolving member concerns effectively and professionally.
• Organization: Exceptional time management and prioritization skills to thrive in a fast-paced, dynamic environment.
• Technical
  
  Skills:
  
  
  • Experience using ticketing systems and CRM platforms (Salesforce, Microsoft CRM, etc.).
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Team Player: Positive, resilient, and collaborative approach with a commitment to enhancing the member experience.

• Passionate about sports and delivering outstanding customer service.
• Self-motivated with a strong sense of ownership and accountability.
• Adaptable to changing priorities and business needs.

• Ability to sit for extended periods at a computer workstation
• Occasional standing, walking, and light lifting (up to 25 pounds)
• Manual dexterity for typing, filing, and operating office equipment
• Visual acuity to read documents, computer screens, and written materials
• Hearing ability to participate in meetings and telephone conversations
• Ability to travel occasionally as required by business needs

• Primary work location in a modern office environment with standard office equipment
• Regular exposure to…