Account Specialist

Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets.

Geotab's open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture.

Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out ourblogand follow us @Inside Geotab on Instagram.

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Account Specialist who will be responsible for building strong customer relationships and helping existing clients grow by realizing more value from Geotab's fleet management and telematics solutions. This foundational role offers the opportunity to grow your account management skills in a collaborative, technology-focused environment.

If you love helping customers succeed and making a measurable impact, and are keen to join an industry leader - we would love to hear from you!

As an Account Specialist, your key area of responsibility will be managing a portfolio of approximately 150-200 customer accounts across Canada and the U.S., with coverage aligned to Pacific Time, building strong relationships, supporting retention, and identifying opportunities for account growth. You will be responsible for proactive customer outreach, holding approximately 10-15 customer meetings each week, and learning about customers' evolving needs so they get lasting value from Geotab.

You will also need to use customer and product usage data to identify opportunities, recommend tailored solutions, reduce churn, and prepare for business reviews, while developing knowledge of Geotab's broader ecosystem, including the SDK, Marketplace, and Big Data analytics. You will need to work closely with Sales to identify opportunities for account growth, Solutions Engineering to connect technical capabilities to customer needs, and Product Development to share customer feedback and support product improvements.

To be successful in this role you will be curious, resilient, organized, and customer-first, with the communication skills to navigate complex issues, explain technical value clearly, and follow through on commitments. In addition, the successful candidate will have the analytical skills to turn data into insights and the confidence to use AI tools in their daily workflow, applying sound judgment and checking their output.

• Cultivate and nurture robust relationships with assigned Geotab customers.
• Act as the primary point of contact, addressing client inquiries, concerns, and requests promptly and professionally.
• Proactively engage with clients to understand their evolving needs and ensure ongoing satisfaction.
• Employ a consultative approach to identify and unlock opportunities for account expansion.
• Analyze customer usage patterns and data to recommend tailored solutions that maximize the value derived from Geotab's offerings.
• Address intricate issues, coordinate cross-functional resources, and ensure seamless service delivery.
• Proactively identify and mitigate potential challenges, fostering long-term client retention.
• Utilize data analytics to uncover insights into customer behavior and usage patterns.

• A post-secondary diploma or degree, or equivalent experience; a…