Bilingual Insurance Agency Customer Support Representative

We are a fast-growing, highly collaborative local agency that treats our team like professionals, not robots. We are expanding our team to deeply serve our English and Spanish-speaking community, and we are looking for a licensed professional who wants to build a long-term career, not just clock into a job.

What We Offer:

• Competitive Base Pay: $22.00 - $24.00 per hour (depending on experience)
• Long-Term Career Investment
• Professional Environment
• Work-Life Balance:
  Stable Monday to Friday schedule with paid time off (PTO) and off on all major holidays.

• Paid Time Off (PTO)
• Flexible Schedule
• Mon-Fri Schedule
• Tuition Reimbursement

• Primary Spanish Contact
• Inbound Service
• Policy Maintenance
• Billing Support
• Claims Guidance
• Policy Review & Cross-Selling
• Remarketing & Retention
• Lead Routing
• Agency Management Data Entry
• Document Processing
• Lienholder/Mortgagee Requests
• Compliance
• Continuing Education

• Active P&C License:
  Must hold a valid, active state Property & Casualty insurance license.
• Bilingual Fluency:
  Must be 100% fluent in both English and Spanish (written and verbal).
• Agency
  
  Experience:
  
  Minimum 1–2 years of proven, verifiable experience inside an insurance agency.
• Professional Drive:
  Sharp attention to detail, strong organizational habits, and a desire to earn advanced training.