Selling Supervisor - Fontainebleau

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

The Sales Supervisor is a working leader who drives sales performance, develops talent, and elevates the client experience. While maintaining an active personal client portfolio, they lead the sales team by example - translating store objectives into clear daily actions, coaching Client Advisors on the behaviors that drive results, and building a culture of clienteling, accountability, and brand excellence.

Partnering closely with the Store Manager and Assistant Store Manager, the Sales Supervisor uses business data to identify opportunities, close performance gaps, and deliver sustainable growth.

Reports To:

Store Manager / Assistant Store Manager

• Lead the team in achieving and exceeding individual and store sales objectives
• Translate store targets into clear daily and weekly goals; set individual expectations with Store Management
• Analyze KPIs daily, weekly, monthly, and seasonally to identify opportunities and determine action
• Maintain command of core metrics:
  Net Sales, Sales vs. Goal, ATV, UPT, Conversion, Traffic, Client Acquisition and Retention, Repeat Client Sales, Full-Price Sell-Through, Appointment Generation and Conversion, and CRM Activity
• Lead from the floor through active selling, clienteling, and product expertise
• Partner with Store Management on action plans for underperforming KPIs or team members
• Drive sales through cross-selling, complete-look selling, appointments, events, and client outreach
• Recognize and celebrate individual and team achievements

• Coach Client Advisors on selling skills, clienteling, product knowledge, and KPI performance - in real time on the floor and through regular one-on-ones
• Use sales and clienteling data to give objective, actionable feedback
• Build individual development plans based on performance gaps and career aspirations; follow up to ensure actions are implemented
• Identify high-potential talent and support succession planning for future sales leaders
• Partner with Store Management on performance evaluations, talent assessments, and improvement plans

• Create an energetic, collaborative, inclusive, high-performing sales culture
• Lead daily huddles: review prior-day results, communicate commercial priorities, set team and individual focus
• Assign floor coverage based on traffic and business needs; monitor client flow and selling opportunities
• Ensure clienteling activity happens during non-selling periods
• Close the day by reviewing results, opportunities, and follow-up actions with the team
• Build trust through consistent communication and follow-through

• Partner with Store Management and HR to identify staffing needs and participate in recruiting and candidate selection
• Interview candidates and assess selling ability, client orientation, cultural alignment, brand affinity, and growth potential
• Deliver a structured onboarding experience covering product knowledge, brand history, selling behaviors, CRM, POS, and operational standards
• Set clear 30/60/90-day expectations and monitor new hire progress with regular feedback

• Serve as the product and selling expert for the sales team
• Lead product knowledge moments, role plays, and selling exercises; partner with Retail Training on company initiatives
• Reinforce brand storytelling, craftsmanship, materials, styling, and collection knowledge
• Ensure the team understands seasonal collections, launches, campaigns, and commercial priorities

• Establish a strong clienteling culture and lead by example with a high-quality personal client book
• Review CRM activity and clienteling KPIs regularly; ensure accurate, meaningful client profiles
• Coach personalized outreach based on client preferences, purchase…