Security Dispatcher Horseshoe LV

Overview

Security Dispatcher - Full Time (Horseshoe LV)

1 day ago Be among the first 25 applicants

• Greet guests and fellow team members with a friendly and sincere welcome; provide a safe environment and protect company assets.
• Perform duties in compliance with Caesars Entertainment policies and procedures and the Caesars Entertainment mission statement.
• Handle customer contact and public relations duties, primarily via telephone; provide directions and accurate information about facility hours and locations.
• Routinely patrol assigned areas, assist guests, monitor for suspicious activity, gaming violations, theft, safety hazards, medical emergencies, or property damage; know the locations of emergency equipment and exits.
• Respond to incidents requiring security intervention and assist fellow Officers as needed; maintain a professional, courteous, and respectful demeanor at all times.

• Maintain a professional appearance reflective of the Security Department; act as an ambassador by providing accurate directions to property attractions and amenities.
• Provide medical assistance as a First Responder when necessary, following proper procedures (First Aid and CPR).
• Interview, investigate, and document incidents requiring Security intervention in accordance with company policy; enforce all policies and procedures; support use of force policies as required.
• Operate as a command post and dispatching station for Security Operations and provide communications support; perform duties including data entry for applicable programs and multi-task across phones, radios, monitors, and cameras.
• Conduct drops (slot, pit poker, etc.) in compliance with Nevada Gaming law and departmental procedures; assist civil and law enforcement authorities as needed, including testimony in court or other proceedings.

• High school graduate or equivalent required; 1–2 years of security experience preferred; direct guest contact experience preferred.
• Good oral and written communication skills; working knowledge of basic computer programs.
• Must obtain and possess Nevada Gaming Card, Alcohol Awareness Card (AES), and a valid Nevada Driver’s License.
• Available to work any day of the week and any shift.

• Neat, professional appearance; able to be a team player, lead by example, and promote a positive work environment.
• Strong communication, ethical conduct, and ability to handle high-stress situations; ability to adapt to diverse values and cultures.
• Ability to maintain high standards under deadlines and to enforce policies with sound judgment; ability to testify and provide detailed reports when required.

• Work indoors and outdoors; tolerate extreme temperatures; stand for extended periods; physically restrain individuals if necessary.
• Respond calmly in crises; work independently; lift up to 60 pounds and push/pull up to 150 pounds; navigate stairs and uneven surfaces.
• Must read, write, speak and understand English; pass required physical and written tests; tolerate second-hand smoke, high noise, bright lights, and dust.

This description is not exhaustive and Caesars Entertainment reserves the right to revise the job or require additional tasks as circumstances change. Finalists may be required to complete a drug test and background check. Caesars Entertainment is an equal opportunity employer.

For over 30 years we’ve set the standard;
Horseshoe Las Vegas offers 2,814 rooms, 244 suites, 6 restaurants, and 1,250 slot and video poker machines. Caesars Entertainment will provide reasonable accommodations as required by law.