Surveillance Agent

About the Organization Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients.

Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas.

Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players.

KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location:

Ellis Island Casino, Hotel & Brewery

The Surveillance Agent I works in a secure, dedicated observation room. They protect company assets and maintain the integrity of gaming and non-gaming operations. This entry-level role reports directly to the Surveillance Manager and works alongside Security personnel, management teams, and law enforcement agencies when necessary. The Surveillance Agent I is responsible for observing, documenting, and reporting activities throughout the property while ensuring compliance with all applicable gaming regulations, company policies, and departmental procedures.

Category:
Surveillance

Status:
Non-Exempt

Reports To:

Surveillance Manager

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Paid time off
• Voluntary life insurance
• Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)

Las Vegas, Nevada

• Observe gaming tables, slot operations, cashiers' cages, vaults, count rooms, and other designated areas through surveillance equipment to identify suspicious, irregular, unsafe, or illegal activities.
• Monitor gaming and non-gaming operations to protect company assets and maintain operational integrity.
• Ensure compliance with state and federal gaming regulations, company policies, departmental procedures, and internal controls.
• Maintain accurate, detailed, and confidential surveillance logs, observations, equipment inspections, and incident documentation.
• Prepare clear, objective, and detailed verbal and written reports regarding accidents, disturbances, suspicious activity, policy violations, and other security-related incidents.
• Immediately notify supervisors of significant incidents, policy violations, operational concerns, or potential risks to guests, team members, or company assets.
• Assist management with investigations involving guests, team members, operational concerns, and disputes through the review and analysis of recorded video and audio evidence.
• Work cooperatively with Security, Operations, Management, and law enforcement personnel as needed during investigations or incidents.
• Maintain strict confidentiality regarding surveillance observations, investigations, recordings, reports, and any sensitive company information.
• Demonstrate professionalism, sound judgment, and attention to detail while performing surveillance duties.
• Complete all other duties assigned by management.

• High school diploma or General Education Development (GED) required.
• Criminal justice coursework, surveillance training, or related education preferred.

• Must be at least 21 years of age.
• Must successfully pass all required background investigations.
• Must successfully complete required fingerprinting procedures.
• Must obtain and maintain all required gaming licenses, registrations, permits, and approvals.
• Clean criminal history required.

• Basic computer proficiency and ability to learn surveillance systems and related software.
• Strong observation, analytical, and critical-thinking skills.
• Exceptional attention to detail and ability to recognize irregular patterns or behaviors.
• Effective written…