AV Field Service Technician

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Full Time Las Vegas, NV, US

3 days ago Requisition

Salary Range: $25.00 To $28.00 Hourly

Smart Source®, an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. Smart Source draws from its extensive inventory of IT, AV, and interactive technologies to deliver solutions as varied as computers for contract staff, office equipment for temporary spaces, or multi-story video walls for trade shows and events.

The Smart Source team is passionate about leveraging its expertise to empower clients to excel.

Smart Source will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with a leading industry company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today.

Our Las Vegas branch has an opportunity for a customer-focused Field Service Technician with a strong audio-visual background. Your primary responsibility is delivering top-notch customer service in tradeshow, corporate meeting, and live-event environments while you pull, prep, configure, stage, deliver, set up, operate, and strike Smart Source rental technology. You set up and operate audio, video, and projection systems on site and troubleshoot in real time.

LED tile video wall experience is a plus, and basic computer and networking proficiency is expected.

• Pull, prep, configure, and stage audio-visual equipment to client order specifications.
• QC inbound audio-visual equipment before it returns to available stock.
• Transport, set up, and operate audio and video equipment (microphones, speakers, mixing consoles, effects racks, video screens, projectors, video switchers, cameras, and recording gear) for meetings, presentations, and indoor and outdoor events.
• Set up, signal-route, and troubleshoot audio and video systems for breakout rooms, general sessions, and tradeshow booths, including audio mixing, wireless microphones, projection, and video switching.
• Transport, install, configure, service, and troubleshoot computers, software, and related peripherals on site.
• Assist with LED tile video wall and seamless video wall setup and strike as needed.
• Deliver top-notch customer service, interacting directly with clients and resolving issues professionally on the show floor.
• Provide on-site leadership to support crews as needed.
• Report damages, shortages, or defects promptly and accurately.
• Travel to client and event sites, including occasional remote or overnight travel.

• 3+ years of industry experience in audio-visual support, preferably in live corporate events (breakout rooms, general sessions, and tradeshow booths).
• Proficient setting up and operating AV components (audio mixers, wireless microphones, speakers, projectors and screens, video switchers, and cameras), and able to troubleshoot and correct operational glitches under event pressure.
• Strong working knowledge of audio and video signal flow; LED tile wall experience is a plus.
• Proficient in configuring and troubleshooting computer-related hardware, with basic wired and wireless networking.
• Strong customer service and communication skills, with a can-do attitude and a professional presence…