Field Services Technician

Description

The Field Services Technician is responsible for providing customer service and support during field visits or dispatches. The position manages on-site installations, repairs, maintenance, and testing tasks and also diagnoses errors or technical issues and determine proper solutions.

This position travels approximately 75% of the time across the to provide installation and service to customers.

This position is a safety sensitive position and is subject to company drug and alcohol screening including pre-employment, random, reasonable suspicion and post-accident.

• Performs installation, service, and maintenance of the Company's unique digital and visual merchandising displays.
• Troubleshoots failed equipment and components
• Corrects and/or adjusts malfunctioning or out of spec equipment
• May train employees and sub-contractors on the proper techniques for installing our digital displays properly.
• Performs installation work which includes, cutting and drilling concrete, terminating low voltage and control wiring.
• Reviews, understands, and follows flow charts, equipment manuals, technical documentation, and/or computer printouts for the purpose of installing, troubleshooting, and servicing digital and mechanical systems.
• Reports hours, parts used and completes work orders via computer. Also follows up on open service issues to ensure that any needed parts are ordered to complete the service call.
• Works effectively with other personnel to resolve technical problems.
• Advises the departmental supervisor of all changes and/or problems on a continuing basis.
• Assists other technical personnel in the performance of duties when requested. Installs, moves, adds, and changes hardware and related peripherals in accordance with the Change Management Process.
• Takes appropriate actions to mitigate or eliminate hardware/software problems
• Drives box truck locally for jobs in Nevada.
• Communicates clearly and accurately with customers, on-site representatives, and management
• Works in on-site Production department if not travelling to jobs and as needed
• Maintains and submits accurate paperwork and documentation within assigned deadlines.
• Keeps accurate data on time worked and time on task.
• Other ad-hoc duties as assigned.

Starting times can be as early as Midnight

Must be able to work a flexible work schedule which includes overtime, weekends and holidays.

Travel could be up to 6 days a week

• Must be able to read, write and/or speak English
• At least one (1) to five (5) years of experience working in the field or similar environment
• Ability to read, interpret and understand flow charts, equipment manuals, technical documentation and other materials for the purpose of installing, troubleshooting and servicing digital and mechanical systems
• Ability to multitask
• Computer proficiency in Microsoft Office and Google Docs, Sheets, and Forms.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relationships.
• Able to use sound judgment and work independently with minimal supervision.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established time frames.
• Performs well with frequent interruptions and/or distractions.
• Basic math skills.
• Will be “on-call”, as necessary.
• Will work overtime, as necessary.
• Ability to climb stairs and lift on occasion up to 75 lbs.
• Drivers license in good standing;
  Ability and willingness to drive box trucks locally in Nevada
• Education:
  
  High School…