Rapid Rehousing and Transitional Case Manager

The LGBTQ+ Center serves as a safe haven for all. We welcome and celebrate the diversity of our communities and strive to empower all to live authentic lives.

Position Overview

This role focuses on providing intensive case management services to youth (ages 18-24) experiencing homelessness, helping them secure and maintain stable housing. The Case Manager will develop individualized service plans, coordinate with landlords, connect clients with resources, and provide ongoing support to ensure housing stability. The Case Manager will also collaborate with team member sand community partners to ensure program compliance and the success of the Rapid Rehousing and Transitional Housing programs.

• Provide intensive case management services, including ongoing support, crisis intervention, andandlife coaching.
• Conduct client intake and assessments, ensuring eligibility for the Rapid Rehousing program and completing required documentation (e.g., HMIS).
• Develop Individual Success Plans (ISP) with clients, revising and updating plans weekly to reflect progress and goals.
• Assist clients in locating housing, completing applications, and understanding lease agreements.
• Provide mediation and advocacy with landlords and neighbors to address housing-related issues.
• Facilitate referrals for employment, education, mental health support, financial assistance, andother services.
• Conduct home visits to monitor client progress, ensure housing stability, and support goal achievement.
• Support clients in transitional housing by offering life skills coaching, goal setting, and access to resources.
• Participate in regular case conferencing sessions with team members and community partners to review client progress, address challenges, and develop collaborative strategies for achieving housing stability and program goals.

• Identify and secure housing options in the private rental market that meet client needs.
• Build and maintain strong relationships with landlords, property managers, and community organizations.
• Educate landlords on program requirements and provide support to address potential issues.
• Conduct habitability and lead-based paint inspections to ensure housing compliance.

• Maintain accurate and confidential client records in compliance with program and regulatory standards.
• Document client interactions, progress notes, and outcomes in systems such as HMIS and EHR.
• Monitor program outputs and ensure all required documentation is completed for external grants and reporting.
• Prepare and present cases during weekly case review meetings and facilitate Client Success Planning Meetings.
• Document critical incidents, follow-up actions, and other pertinent information as necessary.

• Develop and facilitate life-skills workshops, well-being sessions, and support groups for program participants.
• Engage clients in positive transition planning and goal-setting to promote self-sufficiency.
• Facilitate Success Planning Meetings with clients and their identified circle of support.
• Professional Engagement and Collaboration.
• Actively participate in team meetings, case conferences, and training sessions to enhance service delivery.
• Collaborate with community partners, service providers, and faith-based organizations toconnect clients with resources.
• Attend housing-related community events and represent the organization in collaborative effortsto address homelessness.

• Maintain punctuality and consistency for assigned shifts, meetings, and community events.
• Perform duties as assigned to meet the needs of clients and ensure adherence to program expectations, including facilitating success plan meetings, ensuring apartment cleanliness andsafety, and providing crisis intervention as necessary.
• Attend all required trainings, including agency-provided and external seminars or conferences related to working with youth.
• Other program duties as assigned by the Director of Housing and Integrated Health

• Proficiency in case management, including developing individualized plans and providing ongoing support.
• Strong knowledge of the Housing First model, harm reduction principles, and trauma-informed care.
• Expertise in housing navigation, assisting clients with securing housing and understanding lease agreements.
• Strong advocacy and mediation skills to resolve conflicts between clients and landlords or…