Operations Manager

Crossroads Courier is a time-critical logistics provider serving business clients across the St. Louis, Kansas City, Phoenix, and Las Vegas metropolitan areas. Founded in 2002, the company has grown from a local courier into a full-service logistics partner offering same-day delivery, rush and emergency services, scheduled and routed delivery, and specialized handling for multiple industries including healthcare, automotive, professional services, and wholesale distribution.

Crossroads Courier focuses on reliable, on-time performance for a wide range of delivery needs, from urgent one-off shipments to recurring weekly routes. Local courier services include on-demand messenger, rush deliveries, scheduled service, next day distribution, dedicated routes, fleet replacement, line haul, and critical parts storage, giving customers flexible options for their logistics operations.

The Operations Manager role is a full-time, on-site position based in the Las Vegas Metropolitan Area. This role oversees day-to-day logistics operations, including dispatch coordination, route planning, and monitoring delivery performance to ensure on-time service across same-day, scheduled, and specialized courier services. The Operations Manager will manage and support driver teams, collaborate with customer service staff, and resolve operational issues to maintain service quality and safety standards.

This position is responsible for optimizing workflows, tracking key operational metrics, and implementing process improvements that support efficiency and customer satisfaction. The Operations Manager will also assist with staffing, training, and adherence to company policies and regulatory requirements.

• Experience in logistics, transportation, or courier operations, with the ability to oversee dispatch, routing, and daily service delivery.
• Strong leadership and people management skills, including coaching, performance oversight, and team collaboration.
• Proficiency with operations and routing software, basic data analysis, and use of technology to monitor and improve performance.
• Excellent organizational and problem-solving abilities, with a focus on prioritization, time management, and issue resolution in fast-paced environments.
• Clear written and verbal communication skills and the ability to work effectively with drivers, customers, and internal stakeholders.
• Knowledge of safety practices, local transportation regulations, and best practices for handling time-sensitive and specialized deliveries.
• Previous supervisory experience in a courier, logistics, or distribution setting is strongly preferred.
• High school diploma or equivalent required; additional education in business, logistics, or operations management is a plus.