Taxi Support Supervisor

At zTrip, our drivers are the foundation of the exceptional transportation services we provide every day. As one of the nation's leading transportation providers, we are seeking a dependable and solutions-focused Taxi Support Supervisor to support drivers, oversee field operations, and help maintain safe, efficient service across our transportation network.

This role serves as a key connection between drivers, customers, and management by providing operational support, responding to incidents, monitoring safety compliance, and ensuring drivers have the resources they need to succeed. The ideal candidate is a strong communicator, effective problem solver, and hands-on leader who thrives in a fast-paced environment.

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Career Advancement Opportunities
• Ongoing Training and Professional Development
• Supportive Team Environment
• Opportunity to Make a Direct Impact on Operational Success

As a Taxi Support Supervisor
, you will play a vital role in supporting daily transportation operations by assisting drivers in the field, responding to service issues, promoting safety standards, and ensuring company policies are followed. This position combines driver support, operational oversight, safety management, customer service, and incident response to help maintain a reliable and professional transportation experience.

• Serve as a primary resource for drivers requiring operational assistance.
• Provide guidance on company procedures, technology platforms, customer service expectations, and daily operations.
• Assist with resolving service-related concerns and driver inquiries.
• Communicate operational updates and important information to drivers and management.
• Promote professionalism, accountability, and adherence to company standards.

• Respond to accidents, vehicle issues, emergencies, and service disruptions.
• Evaluate situations and coordinate appropriate resources to restore operations quickly and safely.
• Gather and document incident details, photographs, and supporting information.
• Complete accurate reports and ensure timely submission of documentation.
• Support follow-up investigations and corrective action processes.

• Observe driver performance and identify opportunities for improvement.
• Conduct ride observations, safety audits, and operational reviews.
• Provide coaching, guidance, and constructive feedback.
• Reinforce company policies, safety requirements, and best practices.
• Support performance improvement efforts and driver development initiatives.

• Conduct inspections of vehicles and safety equipment.
• Verify compliance with company standards and operational requirements.
• Inspect onboard technology, communication devices, cameras, and related equipment.
• Report maintenance concerns and safety issues promptly.
• Assist in ensuring vehicles remain safe and service-ready.

• Provide field assistance to drivers when appropriate, including:

  • Battery jump-starts
  • Flat tire assistance
  • Vehicle lockout support
  • Minor vehicle support services
  • Operational troubleshooting

• Coordinate towing and recovery services when necessary.

• Evaluate vehicle condition before returning units to service.

• Remove unsafe vehicles from operation when required.

• Maintain detailed records of all support activities and service outcomes.

• Support newly onboarded drivers during their transition into service.
• Provide guidance regarding company policies, safety procedures, and operational expectations.
• Assist drivers with navigation of technology systems and communication tools.
• Help answer questions and promote a positive onboarding experience.
• Share driver feedback and recommendations with management.

• Assist with driver orientation and onboarding programs.
• Reinforce customer service, safety, and operational expectations.
• Support ongoing training initiatives and compliance programs.
• Encourage continuous learning and professional growth.

• Monitor for potential safety concerns, fatigue, impairment, or unsafe behaviors.
• Follow established procedures for reporting and escalating concerns.
• Assist management with investigations and…