Collector, Nevada Route

• Location Las Vegas, NV, 89118,United States
• Employee Type Full Time

• Phone

Golden Route Operations has been the lead Slot Route Company to partner with in Nevada. GRO provides our employees with a supportive and dynamic work environment where innovation, collaboration, and integrity drive our success. Together we aim to deliver exceptional service and exceed the expectations of our clients and customers. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.

The Central Nevada Route Collector is responsible for providing customer service to all route service locations. The collector is responsible for the installation and collection of all company assets to and from all assigned route locations. Collectors are responsible for the safety and security of all company assets to and from various route locations and the company vault. Follows all operating procedures, safety regulations and policies and procedures.

In addition to collector duties, the collector will assist with training newly hired team members while in the field, office, and warehouse. Provide regular feedback to department leadership regarding any deficiencies found while on the route.

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Acclimate new hires to the business, culture, and guest service expectations of the company.
• Assist management with training of newly hired team members.
• Observe new hires performing job duties and issue feedback to correct performance not meeting company expectations and provide positive feedback for success.
• report back daily to department leadership on how new hires are performing.
• Provide safety and security of all assets collected from route service locations.
• Collect all assets from gaming device within the service locations.
• Responsible for the count and documentation of all currency and wagering devices in non-restricted locations in route collections.
• Maintain quality and serviceability of currency/ticket counting and printing devices.
• Must have ability to accurately and efficiently count revenue shares to distribute to route service locations.
• Ability to maintain documented revenue shares for vault balancing.
• Working knowledge of route service fees due to route service provider or locations
• Needs to have a working knowledge of currency/ticket counting machines.
• Accurately and efficiently complete all necessary revenue generated paperwork for route partner locations.
• Correctly and efficiently print and read all reports required for all route serviced locations.
• Safely document and deliver security sealed bags collected within Golden Route Operations locations and deliver to the vault for processing.
• Must be able to follow and maintain all dual control key policies and procedures
• Inspect vehicle prior to departure from Golden Route Operations property to document any defects.
• Must be able to travel long distances between stops.
• Must be able to perform minor repairs of gaming machines.
• Required to stay in a hotel overnight.
• Required travel of multiple days to perform essential job functions.

• Experience conducting on the job training preferred.
• Ability to communicate need for job performance improvement to others in a construct and non-demeaning manner.
• Ability to effectively, objectively communicate to upper management.
• Able to communicate effectively with team members, guests, location owners/managers and Supervisors.
• Familiar with and knowledgeable of the area road system
• Comfortable…