Flight Support Coordinator

About the Role:

The Flight Support Coordinator is an all-encompassing role that is critical to the safe, smooth, and compliant execution of every flight. This position requires a strong background in Part 135 and 91 operations, excels in high-pressure environments, and is committed to delivering exceptional customer service.

Key Responsibilities:

• Ensure the safety and regulatory compliance of all flights in accordance with company policies and aviation regulations.
• Respond promptly to all internal and external inquiries via phone, email, text, and web platforms.
• Manage end-to-end trip planning, including but not limited to:
  • Arrival/departure clearances
  • Passenger catering
  • Crew/passenger hotel accommodations
  • Commercial airline bookings for crew
  • Ground transportation and in-flight amenities
• Coordinate with FBOs to set up services such as fuel, parking, and de-icing.
• Provide active flight following support, communicating regularly with crew, clients, handlers, and relevant authorities.
• Track and monitor live flights; share timely updates with clients and other relevant teams.
• Collaborate with internal departments to ensure smooth trip execution and maintain transparent communication.
• Assign legal and qualified aircraft and crew to trips.
• Coordinate all international handling, including slots, PPRs, permits, customs, fuel, parking, and ground transport.
• Verify documentation and compliance for domestic and international flights in alignment with regulatory and safety standards.

Minimum Qualifications:

• Must pass FAA drug and alcohol testing and background screening.
• FAA Aircraft Dispatcher Certificate under Part 121 (strongly preferred); in lieu of certificate, a minimum of 2-3 years of relevant aviation operations experience is required.
• Minimum of 3 years in a customer-facing role with proven professionalism and service excellent
• Strong multitasking skills with the ability to work under pressure in a fast-paced, ever-changing environment.
• Demonstrated organizational skills and the ability to manage multiple priorities effectively.
• Adaptive mindset with a willingness to learn and take on additional responsibilities as needed.
• Comfortable working independently as well as collaboratively within a team.
• Flexibility to work varied shifts, including nights, weekends, holidays, and overtime as needed.

Preferred Qualifications:

• Experience in Part 135 and Part 91 flights operations.
• FAA Aircraft Dispatcher Certificate (Part 121).
• FAA Pilot Certificate (Private, Commercial, or ATP).

Education:

• Associate degree or higher preferred.