SAR Revenue Agent

Assists in maintaining records of fiscal and budgetary controls, ledgers, and/or other related transactions, in either direct or indirect support of accountants or administrators. Processes routine financial documents and fund transactions, reconciles financial records, and analyzes routine financial data. Performs all aspects of collections on student accounts receivable, confers with students regarding their accounts, resolves account problems, posts monetary transactions, processes reimbursements, adjustments, assists in maintaining ledgers and other account actions.

• • Contact and confer with students regarding payment of their student accounts. Provides customer-oriented interaction while working out payment arrangements with students. Payment arrangements may also include setting up payroll deductions with students and staff;
• • Maintain and review all student payment arrangements utilizing Touch Net payment system, Banner, and Excel;
• • Collaborate with external collection agency(s) on NMHU student accounts. Prepares student account collection placement report for external collection agency(s);
• • Responds to a range of inquiries regarding financial transactions; researches and resolves problems;
• • Provides customer-service oriented interaction in all telephone and email responses to parents, students, faculty and staff;
• • Collaborate with Bursar to enhance collection processes;
• • Run and analyze student account reports. Prepares student account collection letters and correspondence;
• • Collaborate with NM State Agencies, CYFD and Taxation and Revenue on account collections;
• • Assist Bursar/ SAR staff with multi-million-dollar student reimbursement process throughout Fiscal year;
• • Assist Bursar with preparation and distribution of IRS Form 1098T. Answer inquiries regarding information provided on the form 1098T;
• • Assist Bursar with annual Fiscal audit;
• • Process add/withdrawal/drop forms;
• • Commitment to quality customer service and the ability to balance effective provision of services while reducing overall delinquency rate for NMHU student accounts;
• • Maintain up-to-date knowledge of current regulations and performance standards;
• • Reviews and researches student accounts, corrects, reconciles and applies adjustments to student accounts;
• • Assist in developing procedures/policies for improved efficiency and customer service;
  Assists in maintaining and updating Banner system;
• • Ensures strict confidentiality of financial records and abide by FERPA regulations;
• • Processes paper documents utilizing the imaging and electronic document management system;
• • Performs other job-related duties as assigned.

EDUCATION :
High School Diploma or GED .

• · At least two years of experience related to the duties and responsibilities specified.
• · Completed degrees from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• · Must be willing to work evenings, weekends, holidays, odd hours, and emergency calls.
• · Must be able to speak and write in English.

• o Three (3) years of direct debt collection experience.
• o Knowledge and experience working with Ellucian Banner.

• · Ability to analyze and solve problems.
• · Ability to communicate effectively, both orally and in writing.
• · Ability to present oneself with a professional presence and demeanor.
• · Ability to maintain confidential information and inquiries with discretion.
• · Ability to display a keen attention to detail.
• · Ability to display a strong working knowledge in excel, word and other basic computer functions.
• · Knowledge of office…