DC Repair Supervisor

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee:
Please login to your UKG account and apply using the internal job board.

Summary:

The Shop Technician Supervisor directs and supervises a team of product technicians, ensuring timely completion of furniture repairs, quality workmanship, and adherence to company standards. This hands-on leadership role plans and schedules daily work assignments, monitors workflow, and ensures all work meets quality standards and client specifications through the use of company software including "Product Quality" and "High Jump." The Shop Technician Supervisor enforces safety policies, manages inventory of parts and tools, processes customer claims and returns, and implements best practices to enhance shop productivity and reduce downtime while fostering a positive, collaborative team environment.

Responsibilities:

This position is responsible for leading and developing a team of repair technicians while overseeing daily shop operations to ensure repairs, customer claims, and product processing activities are completed safely, efficiently, and to established quality standards. The role plans and schedules work assignments, balances workloads, monitors productivity and performance metrics, and provides coaching, training, and development to support employee growth and operational success.

Responsibilities include maintaining quality assurance standards, managing tools, equipment, parts, and inventory, coordinating repair priorities with internal partners, and ensuring accurate documentation and resolution of customer claims and warranty work. The position also drives continuous improvement initiatives, supports process optimization, and provides hands-on technical expertise to enhance repair quality, customer satisfaction, and overall operational performance.##

Qualifications:

High school diploma or GED equivalent required

Minimum 3-5 years of experience in furniture repair, product restoration, or technical service

Minimum 2 years of supervisory or team leadership experience

Strong technical knowledge of furniture construction, repair techniques, and finishing methods

Excellent leadership and team management skills with ability to motivate and develop technicians

Strong organizational and time management skills with ability to manage multiple priorities

Excellent communication skills, both written and verbal, with customer service orientation

Proficiency with shop management software including "Product Quality" and "High Jump"Knowledge of safety regulations, PPE requirements, and safe work practices

Ability to work independently and make sound decisions

Physical ability to perform furniture repairs, lift up to 75 lbs, and stand for extended periods

Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Additional Qualifications, Preferred:

Associate's degree in Business Administration, Operations Management, or related field5+ years of furniture repair or technical service experience in retail or distribution environment

Experience with Ashley Furniture products, warranty processes, and repair specifications

Familiarity with inventory management and parts procurement

Background in training and development with ability to conduct technical skills training

Lean or Six Sigma certification with process improvement experience

Understanding of woodworking, upholstery repair, and furniture finishing techniques

Experience with customer satisfaction programs and service recovery

Knowledge of quality management systems and performance metrics

Work Environment:

This position is located in an active shop environment with moderate to high noise levels from equipment operation including power tools, compressors, and machinery. The role involves exposure to wood…