DC Repair Supervisor

• Pay or shift range: $28 USD to $36 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset", Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee:Please login to your UKG account and apply using the internal job board.

Summary:

This position is responsible for leading and developing a team of repair technicians while overseeing daily shop operations to ensure repairs, customer claims, and product processing activities are completed safely, efficiently, and to established quality standards. The role plans and schedules work assignments, balances workloads, monitors productivity and performance metrics, and provides coaching, training, and development to support employee growth and operational success.

Responsibilities include maintaining quality assurance standards, managing tools, equipment, parts, and inventory, coordinating repair priorities with internal partners, and ensuring accurate documentation and resolution of customer claims and warranty work. The position also drives continuous improvement initiatives, supports process optimization, and provides hands-on technical expertise to enhance repair quality, customer satisfaction, and overall operational performance.

Qualifications:

• High school diploma or GED equivalent required
• Minimum 3-5 years of experience in furniture repair, product restoration, or technical service
• Minimum 2 years of supervisory or team leadership experience
• Strong technical knowledge of furniture construction, repair techniques, and finishing methods
• Excellent leadership and team management skills with ability to motivate and develop technicians
• Strong organizational and time management skills with ability to manage multiple priorities
• Excellent communication skills, both written and verbal, with customer service orientation
• Proficiency with shop management software including "Product Quality" and "High Jump"
• Knowledge of safety regulations, PPE requirements, and safe work practices
• Ability to work independently and make sound decisions
• Physical ability to perform furniture repairs, lift up to 75 lbs, and stand for extended periods
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Associate's degree in Business Administration, Operations Management, or related field
• 5+ years of furniture repair or technical service experience in retail or distribution environment
• Experience with Ashley Furniture products, warranty processes, and repair specifications
• Familiarity with inventory management and parts procurement
• Background in training and development with ability to conduct technical skills training
• Lean or Six Sigma certification with process improvement experience
• Understanding of woodworking, upholstery repair, and furniture finishing techniques
• Experience with customer satisfaction programs and service recovery
• Knowledge of quality management systems and performance…