Terminal Driver Support Specialist

Pay Range: $20-23 depending on experience and qualifications

Schedule: Tuesday-Saturday 7am-5pm

• 401k
• Medical
• Dental
• Vision
• Disability
• Supplemental and Life Insurance
• Pet insurance
• Employee Stock Purchase Plan
• Paid training
• Wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• Discounts with vendors

We have an adoration for helping others and have established partnerships with organizations such as Children’s Miracle Network and Habitat for Humanity that allow us to give back.

We invest time to ensure employees receive the best training and all the tools and resources to thrive.

A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, bringing new ideas to the table and contributing to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

Swift Transportation has been an industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company passionate about continual learning and improvement, allowing diverse advancement and growth opportunities.

We place a strong emphasis on culture because we believe it is a key contributor to achieving overall results here at Swift.

Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.

• Respond to drivers' needs and questions regarding schedule, loads, paperwork etc.
• Immediately elevate calls for emergency situations involving law enforcement and/or driver compliance.
• Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
• Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
• Monitor assigned loads and appropriately document issues and/or escalations.
• Hand off appropriate information to next shift.
• Promote driver safety at all times.
• Provide operational and/or administrative support to terminal leadership as necessary.
• Proactively work to assist others in achieving the organization's objective.

• Previous related experience in call center and/or transportation operations preferred.
• High School Diploma or equivalent required.
• Must have strong communication skills.
• Must be able to work in high pressure situations.
• Must possess strong problem solving skills.
• Must be self-motivated.
• Must be detail-oriented.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.