Emergency Telecommunications Operator; Part-Time

Emergency Telecommunications Operator (Part-Time)

Join to apply for the Emergency Telecommunications Operator (Part-Time) role at Saint Vincent College.

Position Title:

Emergency Telecommunications Operator

Reports To:

Emergency Communications Center Supervisor

Supervises:
None

Primary Functions:
The Emergency Telecommunications Operator is responsible for controlling traffic onto campus and greeting people in a courteous and friendly manner in person and on the telephone. Responsible for monitoring all alarms for the entire facility, dispatching operation and performing various essential data entry. Perform a multitude of simultaneous tasks in a fast-paced, high-stress environment. Operate emergency and video equipment. Utilize computer equipment and specialized computer programs including:

• Microsoft Office
• ARMS - Computer Aid Dispatch
• ARMS – Parking
• System Galaxy - Control Doors/
• MxVision Weather Sentry – Weather Condition
• Voice Recorder
• Justice Network (JNet) – Online access
• Omnilert
• Compulert – Outdoor Emergency Notification System

• Basic computer skills including a working knowledge of Microsoft Windows, Excel, Word and Outlook.
• Must be able to operate computer programs without assistance or additional training.
• Ability to become Association of Public Safety Communications Official (APCO) certified as a Public Safety Telecommunicator 1.
• Type a minimum of 20 words per minute.

A high school diploma or equivalent.

A minimum of two years experience working with the general public.

• Monitor alarms and provide notifications as needed. Dispatch Public Safety personnel as required. Communicate with outside alarm monitoring companies. Verify status of alarm and provide information to Public Safety Officer on duty.
• Monitor and operate System Galaxy Software for residence halls and buildings. Unlock and lock buildings when requested and modify student’s identification cards when needed. Report alarm conditions to Public Safety Officer on duty. Conduct searches of System Galaxy database to assist with investigations. Troubleshoot problems associated with  and door access.
• Facilitate emergency service requests via the emergency telephone, emergency call boxes and other means. Evaluate the appropriate emergency response and make appropriate referral. Monitor the emergency response and provide updates to campus personnel.
• Operate Event Management System software to search for events occurring on campus. Provide information to callers requesting information regarding these events. Make contact with appropriate campus personnel as needed to facilitate requests by participants.
• Control the access of vehicles to the campus. Issue visitor’s passes and temporary passes. Provide directions and informational services as required. Issue walking tour pamphlets and maps.
• Operate the switchboard and answer the telephones. Provide information concerning events on campus and general campus information. Direct caller to appropriate office or priest. Place long-distance calls for authorized users. Maintain all required paperwork. Assist with maintaining databases containing sensitive information regarding telephone numbers.
• Issue and collect keys in accordance with established procedures. Collect and issue Saint Vincent College van keys, pool key, Grist Mill key, Tri-State & Guardian keys, and Telephone (WTC) keys. Ensure proper forms a completed and maintained. Determine driving eligibility of individuals picking up van keys. Ensure all keys a returned to the Emergency Communications Center (ECC). Make contact with holders who are delinquent on returning the keys and arrange for the return of the keys.
  
  Maintain key authorization lists and ensure their correctness. Record changes and seek updated lists as needed to ensure security of the facility.
• Monitors telephone service and automated telephone answering system and reports any problems. Maintains directory of all telephone number and where they are assigned.
• Report all violations of Saint Vincent policies, state laws and incidents to Public Safety Officer on duty. Report all safety, medical emergencies, accidents, hazardous…