Medical Assistant - Family Medicine

MEDICAL ASSISTANT - FAMILY MEDICINE

A member of the Independence Health System family assisting physicians and nurses in delivering direct and indirect patient care, maintaining quality control, and supporting office functions.

The Medical Assistant performs basic direct patient care activities, such as lab tests, treatments, and medication/immunization administration, under the direction of a nurse or physician. The incumbent carries out clerical activities, quality control activities, and performance improvement initiatives in support of the physician practice as assigned.

• Deliver direct and indirect patient care in accordance with hospital/physician practice policies and protocols.
• Assist with collecting patient healthcare data including vital signs, weight, chief complaint, and pain assessment.
• Complete patient care treatments and testing as ordered.
• Ensure completeness, accuracy, and timeliness of documentation.
• Prepare patients for examinations, treatments, and procedures.
• Communicate pertinent information of actual or potential problems to the physician or nurse.
• Perform clerical functions in support of patient care and office operations.
• Answer telephone calls, take accurate messages, and relay them to appropriate staff.
• Obtain and verify accurate patient demographic and insurance information and enter into billing system.
• Accurately enter diagnosis codes and charge codes into the billing system.
• Complete necessary forms and letters for continued patient care.
• Provide patient safety in compliance with hospital and physician practice policies.
• Label all patient specimens with identifiers per policy.
• Adhere to infection control processes, including standard precautions.
• Assist in continuous survey readiness or inspections and surveys.
• Perform all quality control monitoring functions and report out‑of‑range information immediately to supervisor.
• Consistently practice National Patient Safety Goals.
• Schedule surgery, procedures, and testing for patients.
• Provide exit counseling, education, scheduling, and necessary information.
• Prepare charts for clinic sessions and obtain vital signs and weight.
• Perform control studies and complete logbooks per policy.
• Perform phlebotomy procedures, read the test results, and document accordingly.
• Prepare exam rooms and stock supplies daily.
• Provide pre‑ and post‑examination education and counseling.
• Other duties as assigned.

• High School Diploma, GED, or next level of higher education.
• Strong leadership ability, good organizational skills, independent and critical thinking, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong communication skills to convey complex or controversial topics to diverse audiences.

• Previous outpatient office experience.
• Successful completion of Medical Assistant program or experience as a Medical Assistant for at least one year; OR Certified EMT/Paramedic under National Registry.
• Medical Assistant Certification preferred.

• Act 33 with renewal.
• Act 34 with renewal.
• Act 73 FBI Clearance.
• NC:
  Family & Friends.
• SC:
  Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program required.

Incumbent will be scheduled based on operational need (rotate shifts, standby, on‑call, etc.). Travel may be expected locally between System locations.

Independence Health and its affiliated companies are Equal Opportunity Employers. They prohibit discrimination of any type and offer equal employment opportunities without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information.

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties may change or new ones may be assigned at any time with or without notice.

Effective March 2020 or during pandemic: goggles, face shield…