Unit Clerk - Emergency Department

Essential Job Functions

• Acts as a role model of service excellence exemplifying courtesy, compassion, and responsiveness towards all customers (patients, families, visitors, physicians, and other members of the health care team).
  • Establishes a welcoming environment by greeting others in a courteous and professional manner. Speaks to people, making eye contact and introducing self.
  • Advises physicians of the nurse assigned to their patients.
  • Notifies the appropriate nurse of the need to round with the physician.
• Demonstrates effective use of communication techniques in a professional and courteous manner and takes thorough messages.
  • Operates the telephone: answer, transfer, hold, three-way call, speaker phone.
  • Answer all calls within 2-3 rings or ensures coverage has been made available if away from work area. Answers by identifying department, self, title.
  • Uses telephone manners: uses calm tone of voice, maintains helpful and courteous attitude during conversation, concludes the call with a positive closure.
  • When necessary, explains to caller need to place on hold and checks back every two minutes. Gives caller choice of leaving message, voice mail or calling back.
  • When transferring a call relays the number to the caller in case of disconnection when possible.
  • When taking a message, verify the information received and include: caller’s complete name and phone number, date and time of message, message taken, action or follow-up to be taken, and best time to return call; delivers message expediently.
  • Supports individual communication strategies, e.g. white board.
• Contributes to the delivery of direct and indirect patient care within the parameters established by hospital policy, procedure, protocol and standards of care.
  • Assists in meeting patient care needs as directed. Performs basic tasks to support patient care (e.g. water pitchers, tissues, blankets, hygiene supplies, etc.).
  • Answers nurse call system, directs caregivers, and assists as appropriate.
  • Reviews physician orders via order entry system.
  • Enters communication orders and related tasks (e.g., send messages, send triggers, central supply orders, NPO status, nutrition orders, escort notifications, transfer/discharge orders, isolation status, change attending physician/service, etc.).
  • Retrieves lab specimen labels and requisitions and provides to the appropriate staff member.
  • Collects documents and reports ongoing patient care data as directed.
  • Makes patient rounds as requested to address patient needs and the physical environment.
  • Maintains an organized, clean, and uncluttered work space and nurses station.
  • Enters department work requests to maintenance as necessary.
• Supports the physician and other clinicians in the effective and safe use of the electronic medical record and electronic functions such as Computerized Physician Order Entry (CPOE) and documentation.
  • Assists physicians and other authorized providers in the placement of electronic orders to include, but not limited to diagnostic, nursing and medication electronic orders. Understand the electronic ordering process and defined methods to order (e.g. single order search, order sentences, favorites, power plans, care plans, core measures, etc.).
• Provides assistance to nurse manager for business related tasks including but not limited to:
  • Unit schedule
  • Payroll
  • Scheduling of educational programs
  • Maintains inventory and ordering of supplies
• Maintains a collaborative relationship with physicians and other health care providers to achieve desired patient outcomes and assure a continuous flow of patient care.
  • Maintains a complete electronic patient chart and companion paper chart while supporting and protecting the integrity of the electronic medical record.
  • Notifies RN promptly of a 'stat' order.
  • Schedules follow-up appointments for post discharge patients.
  • Notifies physician offices of consults.
  • Reviews communication orders and acts upon them to facilitate completion.
  • Assists in maintaining appropriate staffing levels by identifying and contacting replacement staff as needed.
  • Enters staff assignments in a timely and accurate manner and updates as needed.
• Participates in unit performance improvement activities designed to enhance the quality of patient care and customer service.
  • Assists in data collection process as requested.
  • Recommends modifications for performance improvement.
• Demonstrates leadership by utilizing the behaviors inherent to the role of the unit clerk.
  • Demonstrates an ability to solve problems utilizing critical thinking skills and seeks assistance from immediate supervisor when appropriate.
  • Maintains accountability for actions taken
  • Effectively functions as a resource person.
  • Acts as a patient advocate.
  • Performs effectively in the role of preceptor/mentor to new hires and/or students.
  • Assists in maintaining/decreasing organizational/department costs.
• Assists in the department's compliance with state, JCAHO, OSHA and other regulatory agencies.
  • Assists in continuous survey readiness for inspections and surveys.
  • Adheres to the…