Dispensary Assistant​/Counter Clerk

As a Dispensary Assistant, youll be joining an enthusiastic and hardworking team of colleagues that work together to make a positive difference to the lives of their patients.

You will provide support to the Dispensary Team and project a professional, positive and friendly image to patients and colleagues either face to face or over the telephone.

• Assisting at the Dispensary hatch to include collection of prescription charges/checking patient exemption statements, filing FP10s
• Maintaining full and accurate records when necessary
• Dealing with queries from patients either written, emailed or over the phone
• Sorting FP10s as relevant
• Recording all actions on patient records
• Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage
• Assisting in stock checks and keeping the work areas clean and tidy
• Ensuring drugs are received and stored in the appropriate manner in accordance with the manufacturers instructions/Practice SOPs
• Ensuring refrigerated items are stored at the appropriate temperature/checking and noting the electronic fridge recordings regularly
• Assisting Dispensing team with selecting medications against FP10 for dispensing
• Assisting with the opening and closure of the Dispensary as per rota
• Liaising with the other medical professionals
• Alerting any cause for concern to the Dispensary Manager/GP
• Providing cover for annual leave/sickness/busy periods
• Keeping up to date with training and attend any mandatory training programme implemented by the practice in line with practice policy

We are a very large, quick paced practice so being able to use your own initiative, work under pressure, keep to deadlines and have excellent organisational, interpersonal and communication skills, and be able to show compassion to patients is a requirement of any role within the practice.

As a forward-thinking practice we support both the progression and well-being of our employees.

Some of our benefits include:

• Access to NHS Pension Scheme
• 25 days annual leave plus pro-rata bank holidays
• Training

Duties and Responsibilities

To assist patients with prescription collectionsand dispensary queries from patients either written, emailed, over the phone orface to face.

To collect all due prescription charges and ensure that the patient declaration on the reverse side of the FP10 is duly filled inand signed by the patient, checking patient exemption statements. Processingsigned FP10s as appropriate in the dispensary working system

To ensure all monies received or handled on behalfof the practice are appropriately stored and a record kept of all financialtransactions.

Process repeat prescription requests received in accordance with practice policy.

Dealing with any administrative tasks required bythe Dispensary Manager

Liaison with community pharmacies, care homes andwholesalers

Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity ofsupply for patients and minimising wastage

Ensuring drugs are received and stored in the appropriate manner in accordance with the manufacturers instructions/PracticeSOPs

Ensuring refrigerated items are stored at the appropriate temperature/checking and noting the electronic fridge recordingsregularly

Recording all actions on patient records

Liaising with other medical professionals

Alerting any cause for concern to the Dispensary Manager or GP

Assisting in stock checks and keeping the workareas clean and tidy

Providing cover for annual leave/sickness/busyperiods

Keeping up to date with training and attend anymandatory training programme implemented by the practice in line with practicepolicy

Implementing any other duties required of you toensure the smooth running of the Practice which may involve assisting in otherDepartments

Any additional duties required to ensure our service to patients is secured

Confidentiality:
In the course of seeking treatment, patients entrust uswith, or allow us to gather, sensitive information in relation to their healthand other matters. They do so inconfidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this

Job Description , the post-holder mayhave access to confidential information relating to patients and their Carers,Practice staff and other healthcare workers.

They may also have access to information relating to the Practice as abusiness organisation. All such information from any source is to beregarded as strictly confidential.

Information relating to patients, carers, colleagues,other healthcare workers or the business of the Practice may only be divulgedto authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Personal/Professional:
Thepost holder will participate in any training deemed suitable or…