Senior Manager, Fleet Client Services

Company Cox Automotive - USA Job Family Group

Vehicle Operations Job Profile

Sr Manager, Fleet Client Services Management Level

Sr Manager - People Leader Flexible Work Option

Can work remotely but need to live in the specified city, state, or region Travel %

Yes, 50% of the time Work Shift

• The Senior Manager of Fleet Client Services will lead and provide direction for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service. Maintains positive relationships with all site/market customers and internal business leaders.
• The Senior Manager of Fleet Client Services is responsible for managing and growing a portfolio of Fleet Maintenance clients in a high-volume market, potentially encompassing multiple small to medium markets within an assigned geographic territory. Acts as a manager-level escalation point for complex customer issues. This role is responsible for making decisions and managing accounts to ensure they achieve measurable results from the product, implementing a robust performance management process aligned with organizational expectations and utilizing tools for goal accomplishment.
• Manager role involves a higher level of strategic leadership, oversight, and responsibility for the overall operation of the department. It includes a more significant focus on relationship management, strategic reporting, and advocating for team needs at a higher organizational level.
• Responsible for meeting and exceeding revenue and customer churn goals for the assigned market(s).
• Build and maintain client relationships and ensure exceptional customer experience.
• Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leader.
• Responsible for annual sales targets and customer churn metrics.
• Partner and communicate consistently with Field Operations as they are impacted by changes with client accounts.
• Utilizing a deep understanding of the fleet maintenance business and clients’ business models, strategically align Cox Automotive’s suite of products and services to ensure client success.
• To identify and work with ‘at risk’ clients, determining appropriate action plans to turnaround status/performance.
• Using methods provided to closely monitor system ‘red flags’/emergencies with clients and take immediate action.
• Attend customer meetings as a Cox management representative.
• Strategically lead and maintain transparent communication by disseminating organization information effectively through comprehensive means, including department meetings, one-on-one sessions, targeted email communications, Teams chats, and regular interpersonal engagements.
• Collaborates with other departments, physical sites, and leadership – ensuring ongoing communication, coordination of activities and a high quality of customer service both internally and externally.
• Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

• Bachelor’s degree in a related discipline and 8 years or more experience in a related field. or 12 years or experience, or more, in a related field.
• At least 3 years in a management/leadership role.
• Travel required:
  
  up to 40% within outlined territory.
• Degree in a related field strongly desired (sales, marketing, finance, business, etc.).
• Experience in the fleet or automobile industry preferred.
• Proven track record of successfully building relationships, consulting and selling value added service solutions.
• Consistency drives results through influencing with analytical support.

• seven paid holidays throughout the calendar year
• Benefits of working at Cox may include health…