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Member Services QA Specialist — Elevate Call Center Quality

Job in Laurel, Prince George's County, Maryland, 20724, USA
Listing for: Tower Federal Credit Union, Inc.
Full Time position
Listed on 2025-11-29
Job specializations:
  • Quality Assurance - QA/QC
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading credit union in Laurel, MD seeks a Quality Assurance Specialist to monitor phone interactions and provide coaching for staff. This position requires a strong analytical skill set and experience in member services within a financial institution. Applicants should have an Associate's degree or equivalent experience, with proficiency in Microsoft Office. The role includes a competitive hourly rate between $28.42 and $35.52 and offers a range of employee benefits.
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