Director Of Hospital Patient Financial Services

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Full Time First/Mid-Level Mgrs Laurel, MS, US

2 days ago Requisition

Director of Hospital Patient Financial Services (PFS)

Patient Accounts/Business Office

Full Time

The Director of Hospital Patient Financial Services is an executive-level position with direct supervisory authority over hospital patient financial services operations across multi facilities. This position carries full management responsibility for team performance, operational outcomes, financial performance, and compliance across the hospital patient financial services function. The Director has authority to make personnel decisions within established SCRMC policy and to implement operational changes within the scope of the department.

The Director of Hospital Patient Financial Services provides strategic, tactical, and operational leadership for hospital patient financial services. This position is accountable for the accuracy, compliance, productivity, financial integrity, and performance of hospital billing, accounts receivable, self-pay, collections, cash posting, payment processing, denial management, and account resolution, and serves as a key partner to clinical, financial, and administrative leadership in optimizing hospital revenue cycle outcomes.

The Director leads, develops, and manages patient financial services staff, including contract staff, and ensures that all hospital patient account functions are carried out in accordance with applicable regulatory requirements, payer guidelines, and SCRMC policies and standards.

The following duties are representative of the functions performed in this role. This list is not exhaustive, and other duties may be assigned as needed.

• Lead and supervise hospital patient financial services operations, including staffing, performance management, coaching, budgeting, productivity, and staff development.
• Oversee accurate and timely hospital billing, claim submission, billing work queues, edits, rejections, payer requirements, and account resolution.
• Manage accounts receivable, cash flow, aging, payer follow-up, underpayments, denials, appeals, audits, and reimbursement issues.
• Direct self-pay, patient statements, financial assistance, payment plans, bad debt, refunds, and internal and external collection activities.
• Ensure accurate and timely cash posting, payment reconciliation, adjustment processing, and resolution of unapplied cash.
• Develop and maintain departmental policies, procedures, compliance protocols, and internal controls in accordance with payer, CMS, Medicaid, DNV, HIPAA, OIG, state and federal requirements, and SCRMC standards.
• Oversee required regulatory and financial reporting, documentation, audit responses, and corrective actions.
• Monitor key performance indicators and regulatory and payer changes, communicate updates, analyze trends and root causes, and implement improvements that increase collections, reduce A/R and denials, and improve accuracy and efficiency.
• Support implementation, optimization, and effective use of EMR and revenue cycle systems, reporting tools, system conversions, and operational workflows.
• Collaborate with Revenue Cycle leadership, clinical teams, and organizational departments to resolve issues, address documentation and reimbursement concerns, support strategic initiatives, report performance, and perform other assigned duties.

Education & Experience

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, Accounting, Health Information Management, or a related field preferred
• Min…