Customer Success Intern

About Us

Working at Batmaid is about changing the cleaning industry and fighting the black market on as many fronts as possible. It is about providing the leading marketplace to hire trusted, insured, and declared professionals for our customers’ cleaning services and needs.

Today we are leaders in Switzerland and Luxembourg, but we are now ready to take over the whole European continent with our business in an ambitious expansion plan. An achievement we are confident in accomplishing in the next 3 years!

For this reason, we are looking for a Customer Success Associate to our Headquarters in Lausanne, Switzerland. You will join the Customer Experience team and will be responsible for the increase in Customer Lifetime Value (LTV). We strive to offer the best customer experience and your mission is to pursue our innovative, intuitive and above all customer-oriented vision to provide our clients a unique 5
* experience.

• Support in identifying opportunities to drive and improve retention and consumption across the customer journey
• Collecting and analysing the data for various project to create new opportunities for growth
• Coach and support our Customer Experience team, and onboard our City Launchers
• Constantly test new ideas, capture learnings and document best practices to enable scale in other countries
• Develop and test new processes and tools to activate new opportunities
• Work in collaboration with other department to ensure a successful implementation of new projects Identifying potential weaknesses and offering improvement suggestions.
• Work with your team to respect deadlines, objectives, and unblocked special achievements.

• Degree in Marketing, Business, Service or similar is required.
• Teamwork, accountability, and hard work are part of your values.
• Excellent oral communication, professional writing as well as exceptional analytical skills are a must.
• Ability and willingness to take on additional responsibilities.
• Fluent English and German, French is a plus.
• Eager to learn, open-minded, creative, empathetic and ready to surpass yourself.
• Strategic and analytical thinker with a bias for action.

• 6-months full-time internship with future career opportunity.
• Responsibilities from day one and coaching from your devoted manager.
• A place to learn, grow and surpass yourself within a passionate team. Unique skills to be developed.
• Young, diverse, passionate, and dynamic team.

If you have made it this far and believe you have what it takes… you may be the right person for us.