Structured Products Sales Support

Location

Lausanne

Full-time, fixed term contract

1st July 2026

12 months

Hybrid – 3 days in the office a week

We’re looking for a Self‑motivated Sales Support professional with platform savvy and a hands‑on mindset to oversee structured products transactions on our ELUS platform.

• Manage the full lifecycle of structured products transactions, from initial pricing and execution through to post‑trade processes, including brokerage coordination.
• Act as the primary point of contact for both internal teams and external clients, offering first‑line support on trade‑related and technical matters, and ensuring timely settlement.
• Handle client requests linked to both primary and secondary market activities, ensuring smooth order processing and maintaining strong client relationships.
• Assist the sales team by following up with clients, reviewing term sheets, and managing communication with issuers and custodian banks.
• Compile and analyze trade execution data, monitor financial markets and industry developments to identify potential opportunities, and prepare weekly investment summaries (RUNs) for clients.

• Research and resolve queries raised by external vendors and partners.
• Take ownership of incidents, respond directly to clients, and manage resolutions end‑to‑end.
• Deliver professional support in technical troubleshooting, helping users resolve system‑related issues effectively.
• Identify root causes of recurring problems and provide clear, step‑by‑step solutions.
• Offer feedback to enhance internal processes and contribute ideas for improving product performance and user experience.