System Engineer

System Engineer 60%
About the role

You will bridge the gap between complex technical incidents and user satisfaction within a small, expert team. This role focuses on advanced troubleshooting and evolving the Microsoft Cloud workplace infrastructure to ensure high system availability.

As a System Engineer, you will manage Level 3 support incidents, automate infrastructure maintenance, and empower users through training and improved service standards.

Join an expert End User Compute team managing a standardized environment of 1,700 machines. Help drive innovation using Microsoft Cloud tools while supporting a diverse user base in a collaborative, professional setting.

• Handle complex incidents escalated from Level 1 and Level 2 support.
• Perform root cause analysis using logs and crash dump data.
• Deploy automated patches and maintain device security compliance.
• Automate administrative tasks using Power Shell scripting.
• Draft technical procedures and share knowledge with support teams.
• Create training materials such as tip sheets and short recordings.
• Deliver training sessions to employees on productivity tools.

• Student OR Graduated of a Bachelor's or Master's degree in Computer Science or a related engineering field.
• Good knowledge of the ITIL framework.
• Basic knowledge of modern workplace technologies like Entra , Autopilot, and Intune.
• Excellent knowledge of Microsoft 365 and basic knowledge of endpoint security solutions.
• Advanced proficiency in English (C1).
• Clean criminal record.
• Responsible / Goal oriented / Stress tolerant / Social

• Good knowledge of French and/or German.
• Developed your own scripts in Power Shell for automation.
• Basic knowledge of Virtual Desktop Infrastructure (VDI).