Global IT Manager

Starting Date / Initial Contract Details

July 2026. Full-time. Open-ended.

The Global IT Manager provides strategic management, governance, and technical oversight for Medair’s global IT function, serving as the organisation’s strategic steward of IT strategy, platforms, and digital architecture. Reporting to a member of the Executive team, the role ensures technology is secure, coherent, scalable, and aligned with organisational priorities. The role manages the Information, Communication and Technology (ICT) team and the Digital Solutions and Engineering team and works closely with senior leaders to embed IT considerations into organisational planning.

The Global IT Manager ensures platform harmonisation, integration, and cross‑departmental alignment, enabling technology investments that support Medair’s operational effectiveness and long‑term strategy.

Global ITS provides centralised governance, strategy, direction, innovation, and support for Medair’s use of information technologies, aligning them with Medair’s strategy. The team supports IT services across Medair’s Global Support Office and all country programs.

Global Support Office (GSO) position based in Lausanne, Switzerland, Swiss or eligible EU citizens, or those with a valid work permit for Switzerland.

• Drive the implementation of Medair’s IT and digital strategy, ensuring all platforms and solutions are aligned with organisational goals, harmonised across the organisation, and designed for integration, compatibility, and long‑term sustainability.
• Lead the day‑to‑day operations of the Global IT function, setting a clear vision and direction while overseeing technical governance, organisational alignment, and change management during system optimisation, integration, and implementation.
• Develop and promote the adoption of global IT policies, standards, and procedures, ensuring compliance with data security requirements, cybersecurity best practices, and the appropriate use of Information and Communication Technologies (ICT).
• Oversee cybersecurity risk and incident management, strengthening prevention, detection and response capabilities, and guiding the continuous improvement of security practices.
• Ensure IT services and solutions meet current and future operational needs of both Global Service Office (GSO) and International Country Programmes (ICP), including in complex and insecure operating contexts, by envisioning upcoming needs and supporting the deployment, improvement and maintenance of reliable, secure and fit‑for‑purpose systems.

• Bachelor’s degree in computer science, Information Systems, Engineering, or a similar field.
• Minimum 6 years of relevant professional experience.
• Solid experience managing end‑to‑end IT operations, with responsibility across core IT functions, including service desk operations, infrastructure, cybersecurity, applications, integrations, and data platforms, aligned with organizational strategy.
• Experience implementing and operating within a cloud‑first IT strategy, including planning, governance processes, and driving effective adoption across teams.
• Proven ability to partner with managers and stakeholders, drive process improvement, and develop clear, user‑focused technical and end‑user documentation.
• Strong communication and influencing skills, with the ability to engage senior stakeholders, lead cross‑functional discussions, and clearly explain complex IT concepts to both technical and non‑technical audiences.

• Self‑driven, proactive, and disciplined, with a strong focus on strategic priorities.
• Diplomatic and emotionally intelligent, able to influence diverse stakeholders and lead change.
• Clear and confident communicator with strong interpersonal skills.
• Resilient, flexible, and collaborative leader, with a positive, solutions‑oriented mindset.

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To apply, go to this vacancy on our Medair page. Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed. Advertised on Job Upfree.